Jennette Aristud
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Navigator (case Manager)
Mind 24-7
Phoenix, AZ
10.2023 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
Lead Patient Care Coordinator (BHT)
Mind 24-7
05.2022 - 10.2023
- Acted as the main point of contact for patients in an observation unit. - Provided direct patient care in an acute setting for adolescents. - Established rapport and relationships with patients, which in turn assisted with deescalating the patient if needed. - Assisted with groups; Coloring, gym activities, breathing techniques, music, dancing, etc. - Monitored ongoing care and proactively corrected problems. - Promoted safety, boundaries, respect, and comfort in the unit.
Lead Behavioral Health Tech/Unit Coordinator ll
Connections AZ UPC
10.2015 - 07.2022
- Arranged pickup orders with the local police department. - Checked and processed petitions, handing providers to review. - Monitored daily activities to identify and manage improper conduct and signs of conflict.. - Documented behavioral incidents to keep accurate records. - Followed admission procedures and documentation requirements for patient intakes. - Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs. - Attended regular training and maintained appropriate certifications. - Engaged in de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly patients.
Bar Manager
Fire Bar & Grill
07.2011 - 07.2019
- Interviewed, hired, and trained staff to improve customer retention and boost sales. - Monitored cash intake and handled discrepancies. - Complied with health codes, sanitation requirements, and license regulations. - Restocked beer and liquor regularly while maintaining detailed inventory of bar supplies and stocked work areas. - Developed and implemented bartender training, policies, and procedures.
Education
Prerequisites -
Elgin Community College
01.2011
Diploma -
Phoenix High School
06.2003
Skills
- Leadership
- Problem Solving
- Creativity
- Organization
- Teamwork
- Critical thinking
- Communication
- Decision-making
Certification
- Safe Clinch
- CPR/First aid
Languages
Spanish
Professional Working
Timeline
Patient Navigator (case Manager)
Mind 24-7
10.2023 - Current
Lead Patient Care Coordinator (BHT)
Mind 24-7
05.2022 - 10.2023
Lead Behavioral Health Tech/Unit Coordinator ll
Connections AZ UPC
10.2015 - 07.2022
Bar Manager
Fire Bar & Grill
07.2011 - 07.2019
Prerequisites -
Elgin Community College
Diploma -
Phoenix High School