Overview
Work History
Summary
Education
Skills
Work Availability
Work Preference
Interests
Timeline

Jennette Carson

Brook Park,OH

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Training Specialist

Serco
Remote Ohio
12.2020 - Current
  • Curate and maintain Photo repository for training team
  • Co-leader of Orientation for new hires
  • Producer of Leadership Training of contact center leadership team
  • Create e-learnings for 'Just Let Me Know' initiative
  • Co-produced 'Personality in the Workplace' workshop
  • Tracked and ran statistics for several projects
  • Assist the Quality Assurance team with verifications
  • Process participant applications to prepare for payments
  • Cross train teams across contract for use of new system
  • Verify information was correct, accurate, and complete for processing
  • Participated in test project for efficiency of daily application processing requirements
  • Request letters for missing information to complete application
  • Contact participants for missing or incomplete information on application
  • Developed course on Neurodiversity for ERG
  • Joined Serco Unlimited ERG leadership team
  • Moderated Book Club, including a session on neurodiversity
  • Ran Book Club Secret Santa
  • Set up a holiday card exchange contract wide

Senior Customer Service Representative

Vitamix Corporation
Olmsted Falls, OH
01.2013 - 11.2020
  • Responsible for maintaining customer relations, keeping response times low, and service levels up to standard
  • Assist with new champions, email scripting, coach assist line and floor coaching
  • As part of the reception desk team, made sure guests were checked in, phone calls were properly directed, and deliveries were accepted and properly delivered

Customer Service Representative

Teletech
Amherst, OH
01.2012 - 09.2013
  • Maintained training information for new representatives
  • Collaborating with the team to assist customers with cancellation questions
  • Effectively managed calls, emails, and chats from customers

Teller

Huntington National Bank
Rocky River, OH
04.2011 - 11.2012
  • Part of a team that processed deposits, withdrawals, and resolved customer inquiries
  • Maintained records for safety deposit boxes
  • Coordinated the closing of the branch most days of the week

Summary

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering eight years of related experience.

Education

MBA - Human Resources

Baldwin Wallace University, Berea
08.2016 - 07.2020

Bachelor of Arts - English

Cleveland State University, Cleveland, OH
08.2002 - 06.2006

Skills

  • Online training experience
  • Virtual and Classroom training
  • Classroom expertise
  • Classroom experience
  • Employee development
  • Program facilitation
  • Workshop facilitation
  • Training program design
  • Multimedia development
  • Learning management systems
  • Training delivery
  • Reference material development
  • Training program development
  • Course creation
  • Human resources

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionPaid sick leavePaid time offPersonal development programsHealthcare benefitsWork-life balanceCareer advancementCompany Culture

Interests

Neurodiversity

Psychology

Timeline

Training Specialist - Serco
12.2020 - Current
Baldwin Wallace University - MBA, Human Resources
08.2016 - 07.2020
Senior Customer Service Representative - Vitamix Corporation
01.2013 - 11.2020
Customer Service Representative - Teletech
01.2012 - 09.2013
Teller - Huntington National Bank
04.2011 - 11.2012
Cleveland State University - Bachelor of Arts, English
08.2002 - 06.2006

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