Hi, I’m
Jennette Toranzo
Maitland,FL
Summary
Dynamic customer service professional with a proven track record at FedEx, excelling in efficient delivery and relationship building. Recognized for outstanding communication and meticulous attention to detail, enhancing customer satisfaction and loyalty. Skilled in multitasking and time management, consistently achieving high performance in fast-paced environments.
Overview
5
years of professional experience
Work History
Canteen Vending
Customer Service/driver
10.2022 - 07.2024
Job overview
- Improved customer satisfaction by providing timely and efficient delivery services.
- Provided detailed feedback on delivery routes for improved efficiency in future scheduling.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Ensured compliance with all local, state, and federal regulations while operating vehicles.
FedEx
Customer Service/Driver
11.2021 - 01.2023
Job overview
- Improved customer satisfaction by providing timely and efficient delivery services.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Delivered vehicles to other locations or vendors throughout country.
- Kept accurate records of mileage, fuel consumption, and maintenance expenses for costeffectiveness.
- Resolved customer complaints promptly, ensuring repeat business and positive referrals.
- Built strong relationships with clients through consistent communication and updates on delivery status.
- Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.
- Conducted thorough pre-and post-trip inspections of the vehicle, ensuring proper functioning at all times.
- Assisted customers with loading/unloading items when necessary for an enhanced experience.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
Amazon Flex
Customer Service/Delivery
08.2021 - 11.2022
Job overview
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Achieved consistently high performance evaluations for exceptional customer service delivery and adherence to company protocols.
- Demonstrated adaptability by quickly adjusting to new software systems and process changes, minimizing disruption to customer service delivery.
- Participated in ongoing training sessions to stay current with industry trends and developments, consistently applying new knowledge toward the enhancement of customer service delivery.
Orange City Racing & Card Club
Customer Service/teller
04.2019 - 01.2020
Job overview
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
- Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
Education
Florida Technical CollegeDeLand, FL
from Medical Assistant
Colonial Highschool Orlando, FL
High School Diploma
1991
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Efficiency and time management
- Multitasking
- Reliability
- Excellent communication
- Strong working relationships
- Dependability and honesty
- Ability to lift 50 pounds
- Cash handling
Languages
English and Spanish
Native or Bilingual
Timeline
Customer Service/driver
Canteen Vending
10.2022 - 07.2024
Customer Service/Driver
FedEx
11.2021 - 01.2023
Customer Service/Delivery
Amazon Flex
08.2021 - 11.2022
Customer Service/teller
Orange City Racing & Card Club
04.2019 - 01.2020
Florida Technical College
from Medical Assistant
Colonial Highschool
High School Diploma
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