Jennette Reality Canteen IV
DALLAS,TX
Summary
Customer-oriented General Manager with two years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
General Manager
Community Choice Financial Inc.
06.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Managed store organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Store Manager
Community Choice Financial Inc.
01.2022 - 06.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Completed routine store inventories.
- Completed point of sale opening and closing procedures.
Returns Processor
Amazon
04.2020 - 01.2022
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
Direct Support Professional
Help At Home
12.2018 - 04.2020
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
Bachelor of Science - Criminal Justice
Ashworth College
Norcross, GA12.2025
High School Diploma -
Penn Foster High School
Scranton, PA06.2017
Skills
- Project Management
- Staff Supervision
- Account Management
- Advertising and Marketing
Timeline
General Manager
Community Choice Financial Inc.
06.2022 - Current
Store Manager
Community Choice Financial Inc.
01.2022 - 06.2022
Returns Processor
Amazon
04.2020 - 01.2022
Direct Support Professional
Help At Home
12.2018 - 04.2020
Bachelor of Science - Criminal Justice
Ashworth College
High School Diploma -
Penn Foster High School
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