Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennfer Craddock

Lehigh Acres,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails, and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with a team-oriented approach. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

19
19
years of professional experience

Work History

Customer Service Officer

Publix Super Markets Inc
Fort Myers, Florida
06.2021 - Current
  • Assisted customers with inquiries and product selections in a friendly manner.
  • Handled transactions accurately using point-of-sale systems and cash registers.
  • Resolved customer complaints efficiently to maintain satisfaction and loyalty.

Inventory Specialist

Best Buy
Naples, Florida
10.2012 - 09.2021
  • Managed inventory levels using advanced tracking systems.
  • Conducted regular stock audits to ensure accuracy and compliance.
  • Coordinated shipments and received materials for inventory replenishment.

Loss Prevention Lead

Best Buy, Home Theater and Computers
Naples, Florida
09.2006 - 09.2012
  • Monitored store activities to deter theft and fraud incidents.
  • Trained staff on loss prevention techniques and safety protocols.
  • Conducted regular audits to ensure compliance with security standards.
  • Developed reports on security incidents for management review meetings.
  • Coordinated with management to enhance overall store security measures.
  • Provided excellent customer service while resolving disputes between customers or employees.

Education

GED -

John Marshall
Cleveland, OH
06-2011

Skills

  • Customer relationship management
  • Point-of-sale systems
  • Complaint resolution
  • Transaction accuracy
  • Product knowledge
  • Inventory management

References

References available upon request.

Timeline

Customer Service Officer

Publix Super Markets Inc
06.2021 - Current

Inventory Specialist

Best Buy
10.2012 - 09.2021

Loss Prevention Lead

Best Buy, Home Theater and Computers
09.2006 - 09.2012

GED -

John Marshall