Jennifer Hunter
Summary
Dynamic Account Manager with proven success at Jim Metzler State Farm Agency, excelling in client relations and issue resolution. Leveraged CRM software to enhance customer satisfaction and retention, achieving a high client loyalty rate. Skilled in relationship building and team training, driving revenue growth through strategic account management and personalized service.
Overview
10
10
years of professional experience
Work History
Account Manager
Jim Metzler State Farm Agency
04.2022 - Current
- Assisted in managing client accounts by addressing inquiries and resolving issues promptly.
- Supported sales initiatives through research and analysis of customer needs and market trends.
- Coordinated communication between clients and internal teams to ensure project alignment and satisfaction.
- Learned CRM software functionalities to update client information and track interactions effectively.
- Participated in training sessions to enhance product knowledge and improve service delivery standards.
- Maintained organized records of account activities, facilitating efficient follow-up processes for team members.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Account Manager
Brian Rindfuss State Farm
03.2020 - 12.2022
- Contributed to account strategy discussions by gathering data on client preferences and feedback.
- Adapted quickly to changing priorities while providing support during peak business periods or special projects.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Learned CRM software functionalities to update client information and track interactions effectively.
- Maintained organized records of account activities, facilitating efficient follow-up processes for team members.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Correctional Officer/ FTO
Tipton County Sheriffs Department
04.2017 - 03.2020
- Supervised inmate activities, ensuring compliance with safety regulations and operational protocols.
- Conducted regular inspections, identifying potential security breaches and resolving them promptly.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
- Collaborated with law enforcement personnel to manage crisis situations effectively.
- Trained new correctional officers on procedures, policies, and emergency response protocols.
- Mediated conflicts between inmates, promoting a safe and orderly environment within the facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Ensured security of facility perimeter by conducting routine patrols.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College
Kokomo, IN05-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Relationship building and management
- Client relationship building
- Issue resolution
- Team Training
- Documentation and reporting
- Customer relationship management (CRM)
- Upselling
- Account servicing
- CRM software
- New account creation
- Account servicing skills
- Client meetings
- CRM proficiency
- Report writing
- Vendor relations
- Cold calling skills
- CRM systems
- Schedule management
- Lead prospecting
- Customer rapport
- Goal setting
- Compliance requirements
- Sales techniques
- Product training
- Account verification
Timeline
Account Manager
Jim Metzler State Farm Agency
04.2022 - Current
Account Manager
Brian Rindfuss State Farm
03.2020 - 12.2022
Correctional Officer/ FTO
Tipton County Sheriffs Department
04.2017 - 03.2020
Associate of Applied Science - Criminal Justice
Ivy Tech Community College
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