Jennifer Hawkins
Johns Island,SC
Summary
- Skilled Clinical Liaison specializing in relationship management between patients, healthcare professionals, and insurance companies. Strong background in patient advocacy and communication, effectively addressing challenges in accessing post-ICU care. Notable contributions include strengthening partnerships with LTACH, leading to enhanced service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Select Specialty Hospital
Greensboro, NC
09.2021 - 11.2024
- Participated in multidisciplinary team meetings to discuss cases and develop individualized treatment plans for patients.
- Compiled data from patient records for research activities related to outcomes management.
- Developed and implemented clinical education programs for medical staff.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Provided guidance and support to healthcare providers on the use of available resources.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
- Promoted positive interactions between the organization and external referral sources.
- Facilitated relationships between medical staff members from different departments within the hospital system.
- Identified opportunities for process improvements that would result in cost savings while maintaining high levels of quality care delivery.
Pulmonary Rehabilitation Specialist
Atrium Wake Forest Baptist Health
Lexington, NC
06.2017 - 09.2021
- Established rapport with patients by engaging in therapeutic conversations during visits.
- Facilitated group therapy sessions focused on helping individuals cope with physical or mental impairments.
- Attended conferences related to rehabilitation topics and practices.
- Conducted initial assessments of clients to identify physical and mental disabilities.
- Ensured compliance with safety standards when providing direct care services to clients.
- Administered medication and treatments according to physician instructions.
- Developed individualized treatment plans for clients in accordance with their needs and preferences.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients.
- Participated in research studies related to rehabilitation techniques.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Organized and carried out continual education and development of staff.
Education
Associate of Science - Respiratory Therapy
Rockingham Community College
Wentworth, NC05-2016
Skills
- Clinical documentation
- Patient assessment
- Electronic health records
- Outcome measurement
- Healthcare compliance
- Relationship management
- Process improvement
- Conflict resolution
- Team leadership
- Patient and family advocacy
- Medical insurance
- Professional networking
- Adaptability and flexibility
- Problem-solving abilities
- Patient education
- Treatment planning
- Team collaboration
- Medication administration
- Mechanical ventilation management
- Intubation
- Blood gas analysis
- Bronchial hygiene techniques
Certification
- Registered Respiratory Therapist NC
- Registered Respiratory Therapist SC
Timeline
Clinical Liaison
Select Specialty Hospital
09.2021 - 11.2024
Pulmonary Rehabilitation Specialist
Atrium Wake Forest Baptist Health
06.2017 - 09.2021
Associate of Science - Respiratory Therapy
Rockingham Community College
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