Microsoft Office, QuickBooks, SAP,
Jenni Bass Walker
Sr Admin
Coushatta,LA
Summary
Senior Administrative Assistant with over 28 years of experience and an Associate's degree, with a constant readiness for growth, having a highly motivated and disciplined personality that will help greatly in adding value by contributing to the company’s vision and mission. I enjoy working closely with Directors, Managers, and customers, while supporting my Team Members. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Operations Technician
Southwestern Energy
01.2022 - Current
- Support for Haynesville Coushatta and Frierson offices
- Manage all parish road permits for 4 parishes; manage all UPS, FEDEX, USPS.
- Develop spreadsheets and ensure accurate record-keeping with diligent daily data entry and database management for Operations and Measurement Supervisors.
- Contribute to cost reduction efforts by identifying opportunities for combining locations on road permits
- Promote a positive and safe work environment through effective communication skills and fostering professional relationships among colleagues.
- Restock supplies and place orders to maintain adequate office supply stock levels.
Administrative Assistant
GEP Haynesville, LLC (GEO Southern)
Coushatta, LA
09.2021 - 12.2021
- Processed invoices for Operations, Drilling, Frac, managed all mailings and shipments, manage/order office supplies, support for 45 Team Members
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Sr, Operations Administrator
Enable Midstream Partners/CenterPoint Energy
10.2009 - 09.2021
- Administrative support to Manager for Haynesville Operations, 3 O&M Leaders, and support for 35 Team Members
- Assist with Capital and O&M monthly and annual budgets, create and execute AFE’s, create orders for materials, supplies, and services
- Code, route and process invoices daily in SAP, execute monthly credit card expense reports for all team members in CONCUR; process, maintain, and close purchase orders, work with vendors on accounts; assist with on and off-boarding of employees while maintaining the utmost confidentiality
- Created and processed purchase orders for office inventory, 4 amine plants and 2 compressor stations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions during company expansion,
- Reduced expenses for the department by closely monitoring budgets and cutting unnecessary costs.
- Coordinated logistics for major team building event, ensuring seamless execution of all event elements from start to finish.
Customer Service / AR
Innovative Office Systems, LLC
07.2003 - 09.2009
- Create and maintain customer service contracts; receive and post payments daily, balance deposits, answer multi-line phone system, collections on past due accounts, worked with technicians to scheduling service calls
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Managed escalated issues, providing timely resolutions that maintained high levels of customer satisfaction.
- Achieved higher levels of customer retention by delivering exceptional assistance at every stage of their journey with the company, including resolving complaints.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused events.
- Managed department call volume of 30-40 calls per day. Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Secretary /Medical Front Office Receptionist
LS Huckabay Memorial Hospital / Sisters Of Charity
04.1997 - 03.1999
- Various positions held including Administrative Assistant to Hospital Administrator, Medical Receptionist to Physicians
- Provided exceptional customer service by promptly addressing patient inquiries and resolving issues professionally.
- Posted and balanced daily insurance, Medicare/ Medicaid and patient payments to patient accounts. Prepared daily bank deposits. Coordinated pharmacy calls.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel and patient files.
- Scheduled appointments and conducted follow-up calls to patients.
- Provided clerical support to employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate Degree - Bus/Gen Studies
Northwestern State University of Louisiana
Natchitoches, LA12.2011
Office Technology Degree -
Ayer’s Institute
Shreveport, LA11.1995
Riverdale academy
05.1992
Skills
- Accounts Receivable
- Time management and teamwork
- Reliable, self-starter
- Organization and communication
- Travel Planning, Event Coordinating
- Dependable, honest, adaptable, motivated
- Multitasking
- Team Collaboration
References
- Charlie Chandler, Production Superintendent, Southwestern Energy, 2601-B Stonewall Frierson Rd, Frierson, LA 71027; 318-770-0231
- Jamie McCoy, Regulatory Supervisor, Southwestern Energy, 100 Stark Way, Coushatta, LA 71019, 318-214-4914
- Charles Gregg, Director of Operations, Energy Transfer, Southern Division, 4450 Marlena Street, Bossier City, LA, 71111, 318-698-6537
- Randy Thomas, Delta Chemicals, Coushatta, LA, 71019, 318-947-5932
- Landon Coleman, O&M Leader Haynesville Field Team, Energy Transfer, 6665 Hwy 71, Coushatta LA 710197, 318-517-3043
- Bud Pylant, Director, Enable Midstream Partners, Southern Operations – Retired, 318-469-7754
Affiliations
- Golf, traveling, home remodeling projects
Software
Timeline
Operations Technician
Southwestern Energy
01.2022 - Current
Administrative Assistant
GEP Haynesville, LLC (GEO Southern)
09.2021 - 12.2021
Sr, Operations Administrator
Enable Midstream Partners/CenterPoint Energy
10.2009 - 09.2021
Customer Service / AR
Innovative Office Systems, LLC
07.2003 - 09.2009
Secretary /Medical Front Office Receptionist
LS Huckabay Memorial Hospital / Sisters Of Charity
04.1997 - 03.1999
Associate Degree - Bus/Gen Studies
Northwestern State University of Louisiana
Office Technology Degree -
Ayer’s Institute
Riverdale academy