Jenni Bodiford

• *Answer emergency and non-emergency lines, obtain information to process calls for service
• Transfer incoming calls requiring emergency response to the appropriate agency for Police, Fire, EMS or other allied PSAPS
• Utilize text to communicate with callers who may may not be able to talk freely
• Assist callers in surrounding counties or other states in getting help where needed
• Stay up to date and trained on current technology and equipment used daily within the center
• Monitor and use multiple communications systems simultaneously including but not limited to: CAD, RapidSOS, Texty, Rave, What3words, Google Maps, MEVO Phones, and other general office equipment.
• CTO ( Certified Training Officer ) September 2023 - Present
• ALTERT Certified , March 2024
• PST 7, July 2024- Present
• ALTERT Certified , March 2024
• Up to date on continuing educational courses through APCO and Virtual Academy

• Delivered outstanding service under pressure during high-call-volume periods
• Managed a high volume of inbound calls
• Answered for multiple companies, local and out of state while documenting messages into computer and relayed per instructions of client

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
• Complied with labor laws and regulations while managing payroll functions efficiently.
• Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
• Ensured accurate and timely paychecks for employees by diligently verifying timekeeping records and resolving discrepancies.
• Supported year-end tax reporting processes by preparing W-2 forms and ensuring compliance with federal and state regulations.
• Managed garnishments, levies, and child support orders for employees by liaising with court officials or authorized agencies when necessary.
• Maintained payroll information by calculating, collecting, and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Processed new hire paperwork and documents.
• Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.

• Provided personalized travel itineraries and recommendations for shipyard workers working out of town
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy
• Processed payroll garnishments such as tax liens and child support.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Submitted reports on payroll activities.
• Coordinated with HR personnel to verify accuracy and completeness of employee information.

• Greeted incoming visitors and customers professionally
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted with the Payroll and Accounting Department
• Handled all incoming and outgoing mail

• Greeted customers via telephone and in person to answer questions
• Organized parts storage and stocked inventory according to established guidelines.
• Worked up car repair estimates
• Ordered parts and delivered vehicles
• Office runner for many odd and end requests

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• Managed a high volume of inbound calls while accurately documenting messages
• Maintained high-quality service standards with consistent adherence to company policies and procedures.
• Operated telephone operating system and documented calls
• Maintained high level of customer service
• Answered incoming calls, took messages that were detailed to clients and paged out on call personnel
• Developed rapport with frequent callers by remembering their names/details about previous conversations.
• Operated switchboard and routed incoming calls to appropriate clients
• Maintained accurate records of calls placed and received.
• Received incoming calls and paged individuals and other clients

.

• Managed a high volume of inbound calls while accurately documenting messages
• Maintained high-quality service standards with consistent adherence to company policies and procedures.
• Operated telephone operating system and documented calls
• Maintained high level of customer service
• Answered incoming calls, took messages that were detailed to clients and paged out on call personnel
• Developed rapport with frequent callers by remembering their names/details about previous conversations.
• Operated switchboard and routed incoming calls to appropriate clients
• Maintained accurate records of calls placed and received.
• Received incoming calls and paged individuals and other clients

• Used an old Mobile Radio Phone
• Backed up Data from Main Computer and ability to reboot main computer system when system was down