Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Timeline
Generic

Jenni Bodiford

Mobile

Summary

911 Telecommunicator with 10 years of experience in high-pressure environments. Proven ability to deliver exceptional service to callers during emergencies while maintaining strong work ethics. Skilled in critical thinking and problem-solving, ensuring effective communication and support for both team and community. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

38
38
years of professional experience
1
1
Certification

Work History

TELECOMMUNICATOR I, LEAD OPERATOR and CTO

PUBLIC SAFETY MOBILE COUNTY COMMUNICATIONS
MOBILE
02.2016 - Current
  • Answered emergency and non-emergency lines to gather information for service requests.
  • Relayed information to appropriate agencies for timely response.
  • Assigned public requests for Police, Fire, EMS, and other Public Safety resources accurately.
  • Coordinated communications among Public Safety resources during incidents.
  • Attempted to defuse potential crises over the phone, including suicidal calls.
  • Transferred calls requiring emergency responses after entering relevant details in CAD system.
  • Utilized text communication with callers unable to speak freely.
  • Maintained proficiency in current technologies like RapidSOS, TEXTY, and WHAT3WORDS for effective caller location.
  • Monitored incoming calls for urgent public safety issues and dispatched appropriate units.
  • Collaborated with law enforcement and emergency services to ensure effective responses.
  • Utilized computer-aided dispatch systems for efficient resource allocation and tracking.
  • Trained new telecommunicators on procedures, protocols, and equipment usage.
  • Ensured compliance with public safety regulations during all communications operations.
  • Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
  • Attended regular training sessions on topics such as communication protocols, safety procedures.
  • Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.

Answering Service Operator

Signius Communications
Mobile
09.2014 - 10.2016
  • Maintained high customer satisfaction through courteous and composed interactions.
  • Fielded incoming calls, addressing inquiries and routing calls to appropriate departments.
  • Engaged callers with a friendly demeanor, ensuring delivery of exceptional customer service.

Clerk

Walmart
Saraland
01.2015 - 08.2015
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Contacted customers regarding account updates and potential problems.
  • Assisted customers by answering questions and providing information.

Payroll and Human Resources Associate

Bay Chevrolet
MOBILE
02.2013 - 03.2015
  • Established and generated various reports to verify HR compliance.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Maintained human resources records by processing applications and resumes.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Generated relevant paperwork and payroll reports.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly and salaried employees.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Produced and filed payroll reports every week, bi-week, and monthly.
  • Assisted with audits by preparing accounts and providing information.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Calculated and applied wage garnishments.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Prepared tax return documents for company.

Payroll Administrator

PLATINUM CONTRACTING GROUP, LLC
Spanish Fort
09.2011 - 01.2013
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Produced and filed payroll reports every week.
  • Managed payroll for employees at different shipyard locations.
  • Made travel arrangements for employees and Per Diem.
  • Managed employees personal monies and advancements per request.
  • Calculated and applied wage garnishments.
  • Coordinated child support deductions and distributed wage assignments.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.

Receptionist

BENDER SHIPBUILDING
Mobile
02.2006 - 09.2011
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted and directed visitors to appropriate personnel.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.

Parts Clerk

BODIFORD AUTOMOTIVE
MOBILE
06.2003 - 02.2006
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

Veterinary Technician

Parkway Animal Hospital
MOBILE
05.2001 - 06.2003
  • Prepared and labeled medications and instructed client on administration.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.

Medical Assistant

Virginia College
MOBILE
01.2000 - 04.2001
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Was a student during this time and did an Internship with a local OB/GYN Clinic

Answering Service Operator

ANSWER SERVICE OF MOBILE
MOBILE
04.1997 - 04.2000
  • Achieved high customer satisfaction levels through calm and courteous interactions.r.
  • Managed call logs effectively using paper-based systems.
  • Paged calls to doctors, lawyers, and business executives as required.
  • Engaged callers with a friendly demeanor to provide exceptional service.
  • Adapted to various shifts and consistently worked overtime hours.
  • Assisted in training new operators on procedures and systems.
  • Maintained a professional attitude while handling difficult situations.
  • Answered incoming calls promptly and courteously.
  • Performed data entry of customer information into the computer system.
  • Assisted with training new employees on answering service procedures.

Answering Service Operator

ANERPHONE OF MOBILE
MOBILE
07.1992 - 04.1997
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Worked shift work, and every shift while there.
  • Worked Two- Way Radio Traffic.
  • Backed up daily and weekly logs to floppy disc.

Answering Service Operator

BELLSOUTH/ANSWERPHONE
MOBILE
07.1987 - 06.1992
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Began as Microcomm and Bellsouth bought out the Paging System and the Answering Service part branched out own its own.
  • Work several different Shifts ( Morning, Afternoon, Evening and Graveyard ).

Education

High School Diploma -

Murphy High School
Mobile, AL, US
05.1985

Skills

  • Veterinary technician and assistant
  • VoIP technology
  • Medical terminology
  • Office administration and clerical skills
  • Medication administration
  • Emergency communication
  • Computer-aided dispatch
  • Information gathering
  • Active listening
  • Training and mentoring
  • Problem solving
  • Multitasking skills
  • Multi-line telephone systems
  • Public safety awareness
  • Training & Development
  • Geographical knowledge
  • Quick thinking
  • Teamwork

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

CTO ( Certified Training Officer ) - September 2022-Present

Certified Public Safety Telecommunicator 1 - March 2016 - Present

Accomplishments

  • Certificate of Recognition of Service - July 2024
  • Certificate of Recognition of Service - April 2025
  • Certificate of Recognition of Service -

Timeline

TELECOMMUNICATOR I, LEAD OPERATOR and CTO

PUBLIC SAFETY MOBILE COUNTY COMMUNICATIONS
02.2016 - Current

Clerk

Walmart
01.2015 - 08.2015

Answering Service Operator

Signius Communications
09.2014 - 10.2016

Payroll and Human Resources Associate

Bay Chevrolet
02.2013 - 03.2015

Payroll Administrator

PLATINUM CONTRACTING GROUP, LLC
09.2011 - 01.2013

Receptionist

BENDER SHIPBUILDING
02.2006 - 09.2011

Parts Clerk

BODIFORD AUTOMOTIVE
06.2003 - 02.2006

Veterinary Technician

Parkway Animal Hospital
05.2001 - 06.2003

Medical Assistant

Virginia College
01.2000 - 04.2001

Answering Service Operator

ANSWER SERVICE OF MOBILE
04.1997 - 04.2000

Answering Service Operator

ANERPHONE OF MOBILE
07.1992 - 04.1997

Answering Service Operator

BELLSOUTH/ANSWERPHONE
07.1987 - 06.1992

High School Diploma -

Murphy High School

Similar Profiles

  • Keleigh Isenhour

    Keleigh IsenhourKeleigh Isenhour

    9-1-1 Emergency Dispatcher at York County Public Safety Communications9-1-1 Emergency Dispatcher at York County Public Safety Communications

  • Kristin Dorgan

    Kristin DorganKristin Dorgan

    911 Emergency Dispatcher at Boone County Public Safety Communications911 Emergency Dispatcher at Boone County Public Safety Communications

  • Milonie Howell

    Milonie HowellMilonie Howell

    Public Safety Emergency Call Taker/ Law Dispatcher at Prince Georges County Public Safety CommunicationsPublic Safety Emergency Call Taker/ Law Dispatcher at Prince Georges County Public Safety Communications

  • Carolina Soria

    Carolina SoriaCarolina Soria

    Restaurant Waiter at Kravers Seafood RestaurantRestaurant Waiter at Kravers Seafood Restaurant

  • Daniel Gill

    Daniel GillDaniel Gill

    Swim Coach /Pool Lifeguard at Country Club Of MobileSwim Coach /Pool Lifeguard at Country Club Of Mobile

CREATE PROFILE