Hi, I’m
Jenni Budde
Olympia,WA
Summary
Experienced Billing Manager with a strong background in overseeing billing operations to ensure accuracy and efficiency. Proven track record of leading teams to streamline processes and improve billing cycles. Demonstrates expertise in financial analysis and problem-solving. Recognized for exceptional financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, resulting in seamless operations and high client satisfaction. Adapts quickly to evolving needs and establishes efficient workflows through leadership, analytical skills, and meticulous attention to detail. Highly reliable with a focus on precision and efficiency in managing billing cycles.
Overview
17
years of professional experience
Work History
INMA
Corporate Billing Manager
02.2023 - 01.2025
Job overview
- Enhanced communication with clients for transparent billing processes.
- Enhanced team productivity with clearly defined roles and responsibilities.
- Evaluated financial reports for insights into billing trends and areas for improvement.
- Fostered collaboration among cross-functional teams for streamlined billing processes.
- Reviewed billing problems, researched issues, and resolved concerns.
- Revamped invoicing process for improved turnaround time and accuracy.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
Washington Farm Bureau
Membership Department Manager/Customer Service Specialist
10.2007 - 02.2023
Job overview
- Responsible for WFB internal membership database management
- Processed payments accessing Membermax and IMIS programs
- Applied payment to accounts and assembled for deposit
- Updated member records and contacts
- Answered multi-line phone system, routing incoming calls/messages to staff
- Handled large print jobs and skilled with high volume mail production machines
- Printers, folding, cutting, shredding, and preparing mass mailings
- Operate a postage machine and prepare a cost report
- Maintained cooperative relationships between departments
- Trained new staff
- Organized, registered, and assisted in Annual Meeting Event for members
Education
South Puget Sound Community College Olympia, Washington
Associate of Arts from Dental
06-2002
Skills
- Personnel oversight
- Audit support
- Interest calculations
- Accounts receivable management
- Invoice processing
- Collections management
- Payment posting
- Billing review
- Willing to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Corporate Billing Manager
INMA
02.2023 - 01.2025
Membership Department Manager/Customer Service Specialist
Washington Farm Bureau
10.2007 - 02.2023
South Puget Sound Community College
Associate of Arts from Dental
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