Jenni Cohen
Redding,CA
Summary
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
04.2024 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
Estate Manager
Private Estate
07.2019 - 10.2022
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Handled complex logistical arrangements for both domestic and international travel plans of residents or guests affiliated with the estate.
- Ensured the optimal health and well-being of household pets by overseeing veterinary care, nutrition, and exercise routines.
- Developed tailored training programs for new staff hires, expediting their integration into team operations while enhancing overall performance levels.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Business Manager
Platinum Pets, Inc
10.2012 - 01.2018
- Platinum Pets Corporate asked me to reorganize, and restructure their operations to allow for cost savings and greater profit margins
- As a result I was responsible for the following:
- Supply Chain Management
- Order Management; Procurement
- Sourcing
- Reorders
- Track & Monitor Inventory
- Physical counts
- Receipts & transactions
- Production
- Capacity
- Planning
- Work Orders
- Product Quality
- Employee Management
- Setting direction
- Managing activities
- Performance feedback
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communication and problem solving bridge with Corporate Office
- Training documentation
- Facilities Management
- Open/Closure Schedule
- Routine maintenance scheduling
- Liaison with landlord for day-to-day requirements
- Safety Management
- Safety training
- Safety programs
- PPE
- Equipment management
- Maintenance programs
- Capacity
- Compliance
- All local and federal regulations, as applicable
- QuickBooks - Data entry, production report processing, review and distribution
- Sales Analysis Reporting
- Shipping / Receiving for both domestic / international accounts and clients
- Document preparation and presentation
- Marketing and sales to big box companies to expand the brand and company presence
- Direct liaison with executive team; office located in Vancouver, WA
Education
Bachelor of Arts - Psychology
South University
Savannah, GA05-2011
High School Diploma -
William S. Hart High
Newhall, CA06-1993
Skills
- Personal assistant experience
- Event planning
- Organizational skills
- Time management
- Administrative experience
- Supervising experience
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Team collaboration
- Safety procedures
- Administrative tasks
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 27 staff members.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Certification
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- Certainly Here's a list of professional credentials relevant to the occupation of flight attendants. While the specific requirements for becoming a flight attendant might primarily focus on training provided by airlines, some certifications and memberships can enhance an applicant's qualifications or are sought after by employers in this field, .
- California Driver's License
- California Esthetician License
Timeline
Flight Attendant
American Airlines
04.2024 - 04.2024
Estate Manager
Private Estate
07.2019 - 10.2022
Business Manager
Platinum Pets, Inc
10.2012 - 01.2018
Bachelor of Arts - Psychology
South University
High School Diploma -
William S. Hart High