Jennifer DeCoff

* Customer Service

* Roof Inspection

* Talk to insurance Companies

* Set up Adjuster Meetings

* Set up adjuster meetings

• Developed and implemented effective sales strategies to increase customer base and revenue.

• Developed and implemented effective strategies for managing client expectations.
• Monitored performance metrics to ensure successful completion of projects.
• Collaborated with team members to identify areas of improvement in the customer experience.

* Cashier

*Scheduling Employees

*Scheduling Guest Services

* Key Holder

* Customer Service

• Provided guidance and support to team members regarding customer service processes and procedures.

• Managed daily salon operations, including scheduling appointments, customer service, and staff management.
• Organized promotional events to attract new customers and increase sales.
• Developed policies and procedures to ensure customer satisfaction and safety standards were met.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Scheduled employees and oversaw customer appointment calendar.
• Conducted regular meetings to brief employees about salon's success and announce sales goals.
• Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
• Trained and mentored team members to achieve optimal performance and meet challenging business targets.
• Enforced safety procedures in accordance with facility policies and government regulations.
• Resolved guest complaints.
• Scheduled employees and made sure all shifts had adequate coverage.
• Addressed customer problems quickly and according to service standards.

*Some minor IT fixes

• Trained and supervised staff on proper customer service techniques and product knowledge.
• Oversaw inventory control for retail products and supplies.
• Initiated marketing campaigns to drive more traffic into the salon.
• Monitored employee performance to ensure quality services were delivered consistently.
• Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
• Ensured compliance with state regulations regarding cosmetology practices.
• Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
• Created monthly reports that tracked progress towards goals set by ownership.
• Conducted interviews with prospective employees prior to hiring decisions being made.
• Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
• Participated in industry conferences to stay up-to-date on trends in the beauty industry.
• Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
• Placed inventory orders, monitored shelf stock and tracked expenses.

• Created a strong team environment through effective communication and leadership skills.
• Analyzed data from various sources to identify trends in sales activity or customer feedback.
• Identified opportunities for growth within the district by working closely with key stakeholders.
• Directed and coordinated district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
• Managed all aspects of district sales activities such as recruiting, training, coaching and motivating staff.
• Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
• Implemented new procedures for improving customer service initiatives in order to increase satisfaction levels.
• Resolved conflicts between departments within the district by developing innovative solutions.
• Provided guidance on complex business decisions related to budgeting, pricing strategies, inventory control and product selection.
• Established relationships with key customers in order to maintain long-term loyalty.
• Oversaw staffing needs within the district in order to ensure adequate coverage at all times.
• Ensured compliance with safety standards throughout the district by implementing appropriate measures.
• Maintained up-to-date records of all transactions occurring within the district.
• Initiated corrective action when necessary in response to customer complaints or other issues.
• Collaborated with senior management on projects related to new business development initiatives.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Formed and sustained strategic relationships with clients.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.