Jennifer Esplin
Saint George,UT
Summary
Dynamic professional with expertise in customer communication. Skilled in critical thinking and active listening, adept at managing high-pressure situations. Proven track record in training staff and improving processes, ensuring quality and compliance. Proficient in computer skills, driving operational excellence.
Experienced with managing high volumes of correspondence and ensuring timely, accurate communication. Utilizes CRM systems to streamline processes and enhance efficiency. Track record of maintaining high standards in written communication and client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Correspondence Specialist
Balance Of Nature
08.2020 - Current
- Managed high-volume customer correspondence to ensure timely and effective communication.
- Developed templates for frequent inquiries, enhancing response efficiency and consistency.
- Collaborated with cross-functional teams to resolve complex customer issues swiftly.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Trained new staff on best practices for correspondence management and customer service standards.
- Oversaw workflow processes, ensuring adherence to quality standards in all communications.
Media Center Specialist
Washington County School District
01.2019 - 12.2020
- Developed engaging multimedia resources to enhance student learning experiences.
- Facilitated effective communication between the media center staff, administration, teachers, parents, and community members as needed.
- Ensured a safe and welcoming learning environment for all students by enforcing media center policies, procedures, and guidelines.
Retail Personal Banker
Alta Bank
01.2015 - 12.2019
- Developed personalized banking solutions to meet diverse client needs.
- Cultivated strong customer relationships through proactive communication and follow-ups.
- Assisted clients with account management, ensuring accuracy in transactions and documentation.
- Trained junior staff on compliance protocols and best practices for client interactions.
Education
Cosmetology
Dallas Roberts Academy of Hair Design
Provo, UT08-2003
Skills
- Works Well Under Pressure
- Computer skills
- Critical thinking
- Active listening
Timeline
Customer Correspondence Specialist
Balance Of Nature
08.2020 - Current
Media Center Specialist
Washington County School District
01.2019 - 12.2020
Retail Personal Banker
Alta Bank
01.2015 - 12.2019
Cosmetology
Dallas Roberts Academy of Hair Design