Jenni Glomb

• Designed document storage SharePoint site for company, saving company 1000s per year and 100s of hours of manpower annually
• Collaborated with senior management to develop, review, and finalize design of site.
• Coordinated documentation restructuring for entire company
• Created training documentation and training programs for company

• Launched Operational Excellence strategy for the company by identifying and developing improvement plans focusing on cost and resource savings
• Facilitated the creation, implementation, and training of the company’s first intranet, saving the company over $10k per year
• Reorganized documentation structure for the company’s Human Resources and Product Teams, including creating intranet sites for each.

• Guided the product management of a new SaaS customer relationship platform with a minimum client buy-in of $125K
• Conducted market research and competitive analysis of 100-plus businesses to inform product development and pricing strategies
• Served as the liaison between 5 cross-functional teams, including operations, sales, marketing, C-suite, and the development team, to build product features based on market demands.

• Created Business Requirements for the automation product enhancement and coordinated with a dozen third parties to develop business partnerships within the product
• Collaborated on strategy development and execution of a project to transition four payment systems into one proprietary system
• Directed the Product Management of Client Solutions & Product Support group involving continuous improvement, reporting, documentation, and training with over 250 users
• Headed a project team of 5 managers to create the division's standard operating procedures.

• Managed the company’s data development team of 15 Client Service Analysts and Developers
• Reduced clients’ data development build experience from 7+ days to 1+ days by developing new business processes, including quality control measures and a job tracking system
• Led cross-functional team for SaaS product, redesigned client build experience from 30 days to 7 days by developing new business processes.

• Completed the implementation of a new intranet site for the division as Project Manager saving the company 100s hours per year of wasted resource time
• Delivered primary technical resolution for Infogroup’s 200-plus (AOP) automatic data development system clients
• Facilitated the setup of dozens of new AOP clients, maintenance of existing clients, and all product issues at the client or internal system level
• Conducted support for 250 team members in the Enterprise Client division from platforms like Microsoft programs to Infogroup-specific programs, including troubleshooting and training.