Jenni Grebe
Indio,CA
Summary
Driven customer service professional with proven expertise in conflict resolution and cash handling, honed at In-N-Out Burger and other notable companies. Excelled in maintaining professionalism under pressure, ensuring customer loyalty through empathetic service. Demonstrates exceptional communication and team collaboration, significantly enhancing customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Cashier
In-N-Out Burger
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Farmer's Choice Garden & Hydro Supplies
02.2019 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Greer Car Care
05.2014 - 01.2019
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06.2010
Skills
- Customer Service
- Cash Handling
- Cleaning and sanitizing
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Exceptional communication
- Telephone reception
- Conflict Resolution
- Team Collaboration
Timeline
Cashier
In-N-Out Burger
07.2023 - Current
Customer Service Representative
Farmer's Choice Garden & Hydro Supplies
02.2019 - 06.2023
Customer Service Representative
Greer Car Care
05.2014 - 01.2019
High School Diploma -
Temescal Canyon High School