Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenni Hernandez

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Treatment Coordinator

Greenlawn Dental
01.2023 - Current
  • Laid out potential payment plans for patients.
  • Explained treatment choices to patients and helped determine best options.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Completed new patient registrations in software to create accurate and comprehensive records.

Patient Care Coordinator

Arbor Oaks Dental
08.2022 - 01.2023
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule procedures.
  • Answered incoming calls, scheduled appointments and answered patient questions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Front Desk Receptionist

Town Center Dental
05.2021 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Assistant Teacher

Bright Horizons
08.2019 - 11.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in lessons and curriculum.
  • Assisted in implementation of new learning tools, systems and materials.
  • Monitored and reported student progress and development.

Sales Associate/ Cashier

Bed Bath And Beyond
05.2018 - 07.2019
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

After School Counselor

YMCA
09.2015 - 02.2018
  • Coordinated after-school activities contributing to individual student growth and development.
  • Built productive, lasting connections with individual students.
  • Led new staff in guidance activities in classrooms and small group settings.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Education

High School Diploma -

Round Rock High School
Round Rock, TX
06.2015

Skills

  • Accurate Filing Proficiency
  • Customer Service
  • Time Management
  • Dental Knowledge
  • Patient Rapport
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Treatment Coordinator

Greenlawn Dental
01.2023 - Current

Patient Care Coordinator

Arbor Oaks Dental
08.2022 - 01.2023

Front Desk Receptionist

Town Center Dental
05.2021 - 08.2022

Assistant Teacher

Bright Horizons
08.2019 - 11.2020

Sales Associate/ Cashier

Bed Bath And Beyond
05.2018 - 07.2019

After School Counselor

YMCA
09.2015 - 02.2018

High School Diploma -

Round Rock High School

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Jenni Hernandez