Jenni LaMontagne

• Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
• Administered medications and fluids and checked vital signs on critically ill newborns.
• Assessed, evaluated, and cared for neonate and pediatric patients.
• Provided high level of quality care for each and every patient in 37-bed neonatal ICU unit.
• Followed policies, procedures and hospital regulations for protocol compliance and patient safety.
• Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.

• Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
• Monitored pediatric patient conditions to identify changes and respond promptly.
• Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
• Responded to emergencies and critical situations to provide prompt and appropriate care.
• Monitored ongoing metrics for children with chronic health conditions.
• Documented pediatric patient care to maintain accurate and complete medical records.

Worked under NICU RNs for a yearlong externship while completing nursing school.

• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Trained servers on order management, food service quality and how to build rapport with guests.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.