Jenni Mitchell
Lansing,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Customer service Representative
State of Michigan Treasury
03.2024 - Current
- Assist callers resolve accounts
- Work special projects as assigned, including outbound calls on specific accounts
- Complete work items as directed, including skip tracing, correspondence reviews and levy denials/failures
- Assist training new hires when directed
Assistant Manager
GC Services
05.2006 - 03.2024
- Supervise employees to complete job duties, including collections, levy, correspondence review and quality assurance.
- Training
- Worklist review for proper account handling
- Attendance
- Team Player with upper management to achieve department goals.
- Review KPI, including average second to answer calls, abandoned calls and daily postings
Assistant Manager
Residence Inn
12.2003 - 04.2006
- Guest Services
- Cash Handling
- Inventory and purchasing
- Room Inspections
Education
Bachelor of business adminstration -
Davenport university
05.2016
Skills
- Collaborative team player
- Thoroughness in reviewing work
- Effective communication strategies
- Maintain composure under tight deadlines
- Efficient at acquiring new skills
Timeline
Customer service Representative
State of Michigan Treasury
03.2024 - Current
Assistant Manager
GC Services
05.2006 - 03.2024
Assistant Manager
Residence Inn
12.2003 - 04.2006
Bachelor of business adminstration -
Davenport university
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