JENNI NGUYEN
Pennsauken,NJ
Summary
Experienced Stylist and Educator with over 18 years of experience in the Beauty Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated professional with a willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Manager
Sola Salon Studios – Salon Freedom
07.2022 - Current
- Building, managing and maintaining tenant relations at 6 Sola Store Locations in the Delaware Valley.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected, completed and processed lease applications.
- Established key relationships with potential leasers.
- Responded to daily messages and inquiries and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with market managers, facilities coordinators and maintenance techs to maintain market readiness and facilitate smooth transitions for new and existing store locations.
- Established strong, professional relationships with tenants by promoting team collaboration and delivering exemplary service.
- Planning, organizing, and scheduling an education calendar with various national and local beauty distributors and sales business specialists.
- Prospected new customers through incoming calls, emails, text CRM systems and existing client referrals
- Helped analyze market segments to identify new business opportunities to expand customer base for new store locations
- Reported to upper management on lead activities and provided an invaluable contribution to operations planning for employee trainings, onboarding client relations, and engagement strategies.
Salon Owner & Stylist
Prep & Foxx, Associates
01.2014 - 02.2022
- Managed quarterly and yearly strategic financial planning and expense reporting through QuickBooks
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Organized employee shifts and took peak times and seasonality into consideration.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Developed and instructed hair training curriculums including presentations, lesson plans, materials, and assessment tools
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Optimized team hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Input income and expense details into database to track business finances and address variances.
- Strategized and organized social media and website content
DNA Cutting Team - Educator
Davines North America
03.2016 - 06.2020
- Developed Haircutting education formats, facilitated and instructed various Demos and Hands On classes within the Tri-State Region (NJ, PA, DE)
- Independently instructed various Davines Demos and Hands On classes for Cutting, Styling and Haircoloring for NJ/PA
- Supporting Davines Guest Artists for larger events, classes and trainings.
- Liaised between Salon Business Specialists, Davines Education Managers and Trainers , facilitating smooth communication and successfully achieving the delivery of educational content.
Education
Cosmetologist -
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJCertified Bookkeeper - Accounting
The Community College of Philadelphia
Philadelphia, PA08.2022
Skills
- Leadership, Team Management and People Development
- Staff Management, Mentoring, Goals & Exercises
- Employee Training Program Design & Course Materials Development
- Employee Interviewing, Orientation, Onboarding & Performance Reviews
- Industry Standards
- Strategic, Effective Annual and Quarterly Planning, Budgeting and Cost Control
- Customer Demographics
- Effective Communicator, Public Speaker, Verbal and Written Communication
- Issue Resolution
- Industry Expertise and Beauty Trends
- Key Relationships
- Office Procedures
Certification
- DNA Cutting Team Member, Davines North America - 2018-2021
Timeline
Leasing Manager
Sola Salon Studios – Salon Freedom
07.2022 - Current
DNA Cutting Team - Educator
Davines North America
03.2016 - 06.2020
Salon Owner & Stylist
Prep & Foxx, Associates
01.2014 - 02.2022
Cosmetologist -
Rizzieri Aveda School For Beauty And Wellness
Certified Bookkeeper - Accounting
The Community College of Philadelphia
- DNA Cutting Team Member, Davines North America - 2018-2021
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