Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenni Raudales

Plainfield,NJ

Summary

Dynamic Medical Receptionist with proven expertise at CASC Somerset County, enhancing patient satisfaction through efficient front desk operations and compassionate communication. Skilled in HIPAA compliance and insurance verification, I excel in multitasking and maintaining organized patient records, ensuring seamless coordination of care while fostering a welcoming environment.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

CASC Somerset County
02.2020 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.

Medical Receptionist

Dr Shareef
08.2018 - 02.2020
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.

Receptionist

Harmony OBGYN
01.2015 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Phlebotomist - Medical

Aims Community College
Edison, NJ
09-2015

GED

Plainfield High School
Plainfield, NJ
06-2005

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification

Languages

Spanish
Full Professional

Timeline

Medical Receptionist

CASC Somerset County
02.2020 - Current

Medical Receptionist

Dr Shareef
08.2018 - 02.2020

Receptionist

Harmony OBGYN
01.2015 - 08.2019

Phlebotomist - Medical

Aims Community College

GED

Plainfield High School

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