Years of Administrative Support Services
Jenni Smith
Administrative Assistant
Edina,MN
Summary
Enthusiastic, detail-oriented, administrative professional with a proven reputation for adapting quickly to enhance office functions, managing communications, and delivering exceptional customer service. Experience with Microsoft Office suites, coordinating tasks, streamlining workflows, vendor management, invoice and document processing, and maintaining confidential records. Demonstrating highly organizational skills and the ability to learn new software and adapt to various systems. Fostering a positive work environment and contributing to team success. Organized and dedicated administrative assistant with a proven track record of exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
6
6
Years of experience in Reception Services
15
15
Years in Customer Service
Work History
Administrative Assistant
Progress Valley, Inc.
12.2022 - 01.2025
- Served as the first point of contact, demonstrating a warm, confident, and friendly presence, ensuring all visitors received prompt professional assistance.
- Maintained office cleanliness, ensuring the front desk area was presentable and organized for guest interaction.
- Managed incoming and outgoing calls, reminding clients to keep appointment schedules on track.
- Handled all incoming and outgoing mail for USPS, FedEx, and UPS deliveries, ensuring timely distribution.
- Oversaw vendor management, coordinating orders and shipments to secure timely product receipt.
- Coordinated vendor orders and tracked shipments to ensure accuracy and timely deliveries.
- Consistently managed office supply ordering and beverages for client and staff refreshments.
- Spearheaded a significant increase in customer satisfaction and retention through strategic post-service surveys.
Administrative Receptionist
CommonBond
11.2021 - 10.2022
- Resolved customer inquiries to boost client satisfaction and increase customer retention through initiative-taking engagement and timely resolution.
- Managed correspondence, preparing and distributing documents to maintain organized recordkeeping.
- Answered high-volume phone calls, directing inquiries to appropriate departments.
- Scheduled and coordinated meetings, optimizing time management for staff and executives.
- Enhanced office workflow efficiency by 10%, streamlining administrative processes and task delegation.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
Office Administrator
Tesoro Group
03.2021 - 11.2021
- Provided administrative support, handling scheduling, documentation, and communication for office operations.
- Greeted visitors with a professional demeanor and ensured positive interactions, enhancing the organization’s professional image.
- Assisted staff with daily administrative tasks, improving overall workflow efficiency.
- Boosted office efficiency by implementing streamlined filing and document retrieval systems.
- Developed strategies to reduce supply costs by 15%.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
Education
Lake Superior College
Duluth, MNSkills
- Communication
- Adaptability
- Customer Service
- Invoice Processing
- Multitasking
- Strong Interpersonal Skills
- Call Management
- Microsoft Office Suite
- Inclusion
- Scheduling and calendar management
- Scanning
- Copying
- Filing
- Problem-Solving
- Computer Skills
- Critical Thinking
- Attention to Detail
- Approachable Presence
- Office equipment maintenance
- Office Administration
- Emotional Intelligence
Websites
Accomplishments
- Reduced document retrieval time by 15% by improving the filing system, alphabetizing folders in the H-drive, and consolidating files into one area to enhance accessibility.
- Developed a more efficient supply ordering system by collaborating with my business team associate in accounting. We did this through vendor price comparison, product quality assessment, and adherence to our approved chemical and product list. Collaborating closely with a colleague ensures shared success.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balancePaid time off401k matchHealthcare benefitsCareer advancementLanguages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Progress Valley, Inc.
12.2022 - 01.2025
Administrative Receptionist
CommonBond
11.2021 - 10.2022
Office Administrator
Tesoro Group
03.2021 - 11.2021
Lake Superior College
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