Jenni Stichka

• Ensure that actions taken in dealing with students fully conform to established standards.
• Motivate students and gain their acceptance of and adherence to residential living goals; and understanding of social behavior and motivation to effectively provide guidance required.
• Provide individual guidance to students.
• Recognize potentially adverse or sensitive situations that may require special or professional handling to refer to the appropriate person.
• Met with variety of people, including local authorities, students' families, and off-Center visitors to clarify, obtain, and provide information in handling student activities and problems.
• Utilize various Job Corps related databases and software in order to perform and process work assignments.
• Performs other duties as assigned.

• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Facilitated information and resource exchanges with external agencies to progress client applications.
• Processed and certified documents for accuracy and compliance with government regulations.
• Assisted clients with accurate eligibility form, application and document completion.

I Started out as a CNA in the ER and on the floor, I helped to cover many areas within the Hospital including specialty clinic as a CNA and covering front office in time of need.,when I moved into the admissions position, Oncology Department taking Vitals, and then moving into Ward Clerk position. In this position I answered and directed phone calls, Made patient charts and kept them updated with Medical information, patient demographics, insurance, Medication information. Called other facilities for physician to physician consultations and Scheduling Appointments for patients at other facilities. I also did all ER Charts in this position gathered all patient information/ signatures and paperwork. Initiated Patient Transfers in and out of facility within the hospital and ER calling other facilities and sending and receiving Patient information . I then moved into Admission Representative which was much of the same thing but, with added responsibilities including insurance verification and helped to update department policies' and procedures. Using excel and other office programs, made in depth informational lists of all insurance companies that we would contact.

Admission Representative

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Providing excellent customer service by promptly answering patient inquiries.

CNA/Emergency Room Tech

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to help save lives and provide medical care to patients in hospital facility.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Followed all safety and infection protocols while providing care.
• Conducted patient intake and triage procedures, Administered CPR, oxygen and other life-saving medical treatments,

Ward Clerk

• Documented and Organized paperwork for doctors, nurses, and patients.
• Answered multi-line phone systems to manage incoming and outgoing calls for busy Nursing department.
• Maintained current and accurate medical and insurance records for patients.
• Provided information for patient admissions and discharges to foster timely processing.
• Maintained rapport with physicians, nurses, patients and other healthcare personnel.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Utilized multiple PC applications throughout day, Performed various administrative tasks by filing, copying and faxing documents.
• Frequently double-checked patient records to make sure information was up to date while scheduling follow-ups, referrals, transfer requests.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed strict recipes and drink measurements to minimize product used.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.

• Assisted disabled clients with daily living needs to support independence and well-being.
• Led patient or group recreational activities for enhanced patient outcomes.
• Maintained clean, safe, and well-organized patient environment.
• Encouraged clients or groups to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Transported clients to medical and dental appointments to provide support.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Updated client documentation for accurate, compliant and current records.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.