Jenni Van Doren
Clermont,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Caring and dedicated to the job, with a good morale. Progressive attitude and calm demeanor, with good energy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix Supermarkets Store
09.2023 - Current
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Assistant Manager
Publix Supermarkets Store
04.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Customer Service Staff Member
Publix Supermarkets Store
10.2007 - 03.2015
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Associate of Science - Nursing
Lake Sumter Community College
Clermont, FL05.2013
Skills
Customer Service
Cleanliness and sanitation
Honesty and Integrity
Strong Work Ethic
Organizational abilities
Order taking accuracy
Certification
Certified Nursing Assistant and CPR certified.
Timeline
Deli Clerk
Publix Supermarkets Store
09.2023 - Current
Assistant Manager
Publix Supermarkets Store
04.2021 - 09.2023
Customer Service Staff Member
Publix Supermarkets Store
10.2007 - 03.2015
Associate of Science - Nursing
Lake Sumter Community College