Jenni Vo
Irvine,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Keyholder, Brand Ambassador
LovePop, Irvine
10.2022 - Current
- Welcome customers and give them experiences that encourage them to keep coming back
- Kept store clean and organized to provide shoppers with a pleasant experience.
- Offered hands-on assistance to customers, assessed needs, and maintained current consumer preferences knowledge.
- Developed recap reports to communicate competition trends, product introductions, and new promotions.
- Showed an understanding of customers' personal styles and preferences when offering product advice.
- Meet and exceed overall daily sales goals
- Completed store opening and closing procedures.
Sales Associate
LensCrafters
01.2022 - 08.2022
- Utilizing both existing and new customer relationships
- Actively supports a positive work environment in the store by fostering solid and professional connections with coworkers, management, and medical professionals
- Generated new sales leads to achieve and exceed monthly sales goals.
- Solved customer challenges by offering relevant products and services.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Takes pride in the appearance of the store and makes an effort to maintain the displays and merchandise tidy, appealing, and organized
- Experience with working in a luxury environment
- Negotiated prices, terms of sales, and service agreements
Optician
Allcare Optometry, Temple
10.2020 - 11.2021
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained a safe, clean, and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Assists Doctors with required tasks
- Provide information, services, and assistance when possible
Associate and Customer Service
Chaffey Campus Bookstore, Chaffey Community College
08.2019 - 03.2020
- Professionally answer the phone, offering responses when possible and transferring or taking messages when necessary
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Ensuring that all tasks are done in a timely manner while managing time wisely
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate Degree - BioChemistry
05.2022
BioChemistry
Skills
- Excellent verbal and written skills
- Communication Skills
- Social Orientation
- Relationship Builder
- Outstanding work ethic
- Dependable and Reliable
- Ability to work well with co-workers
- Computer Operations
- Applications: Word, Excel, Google Docs, Google Slides, PowerPoint
- Sale experience and management
- Multi-tasking strength
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Keyholder, Brand Ambassador - LovePop, Irvine
10.2022 - Current
Sales Associate - LensCrafters
01.2022 - 08.2022
Optician - Allcare Optometry, Temple
10.2020 - 11.2021
Associate and Customer Service - Chaffey Campus Bookstore, Chaffey Community College
08.2019 - 03.2020
Chaffey College - Associate Degree, BioChemistry
California State University of Fullerton - , BioChemistry