JENNIA WASHINGTON
Atlanta,GA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Regional Director
Bar Games Promotions
10.2013 - 06.2021
- Develop and implement strategies to expand the company's presence in the bar games market by identifying new promotional opportunities and partnerships
- Develop and implement innovative promotional strategies to attract new customers and increase revenue for bar games promotions in the region
- Analyze market trends and competitor activities to identify opportunities for growth and differentiation in the bar games market
- Identify and analyze market trends to stay ahead of competitors and capitalize on new opportunities in the bar games industry
- Manage and coordinate regional bar games tournaments and events to enhance brand visibility and attract new customers.
Client Solutions Analyst
Cox Automotive
03.2014 - 06.2019
- Develop and maintain strong relationships with clients to ensure their satisfaction and retention
- Analyze market trends and competitors to identify opportunities for upselling and cross-selling products and services to clients
- Identify and recommend new solutions or enhancements to improve the client experience and drive business growth
- Identify and address client pain points to improve overall client experience and satisfaction
- Provide data analysis and insights to clients to help them make informed decisions and optimize their business processes
- Conduct regular analysis of client support processes and identify areas for improvement
- Collaborate with internal teams to gather and analyze data on client satisfaction and retention rates, and develop strategies to improve these metrics.
Customer Support Specialist
Skylight Financial
10.2012 - 02.2014
- Implement and maintain an effective feedback system to gather customer insights and identify areas for improvement in customer support processes
- Develop and maintain a deep understanding of Skylight Financial's products and services, and effectively communicate this knowledge to customers
- Analyze customer support metrics and provide recommendations for improving customer satisfaction and efficiency
- Assist in developing and implementing training programs for new customer support representatives to ensure consistent and high-quality service delivery
- Identify and report common customer issues to the Product Development team for continuous improvement
- Collaborate with cross-functional teams to identify and resolve customer issues.
Client Account Specialist
CardioMEMS
08.2005 - 02.2012
- Develop and maintain a thorough understanding of the company's products and services, as well as the overall healthcare industry trends
- Use this knowledge to effectively communicate with clients and provide them with valuable insights and recommendations
- Develop and maintain relationships with key clients to ensure satisfaction and retention
- Develop and implement strategies to increase client satisfaction and improve retention rates
- Coordinate with internal teams to ensure timely delivery of products and services to clients
- Collaborate with the sales team to identify and pursue new business opportunities
- Analyze client data to identify trends and opportunities for improvement in their healthcare operations and offer customized solutions.
Education
BS - Business Management
Valdosta State University
Valdosta, GA01.2002
Skills
- Client relationship management
- Data analysis
- Customer support
- Market analysis
- Data Entry
Custom Section
Salesforce, ADMINISTRATOR, Certified Salesforce Administrator
Timeline
Client Solutions Analyst
Cox Automotive
03.2014 - 06.2019
Regional Director
Bar Games Promotions
10.2013 - 06.2021
Customer Support Specialist
Skylight Financial
10.2012 - 02.2014
Client Account Specialist
CardioMEMS
08.2005 - 02.2012
BS - Business Management
Valdosta State University