Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Achievements
Timeline
Generic

Jennica Anderson

Buckhannon,WV

Summary

Detail-oriented Customer Service Representative with exceptional organizational skills, strong communication abilities, and a talent for connecting with diverse individuals. Seeking a new role where my dedication, attention to detail, and passion for delivering excellent customer service will be highly valued.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Teacher, Three-Year-Olds Classroom

Cubby's Child Care Center
Bridgeport, WV
08.2024 - Current
  • Post the weekly menu and curriculum every Monday to the ProCare app, and on the classroom bulletin board
  • Create, plan, and implement age-appropriate activities that will stimulate the children's physical, emotional, intellectual, and social growth, as well as teach basic needs.
  • Observing and documenting each child's development, as well as expressing any concerns or progress to the parent and/or guardian.
  • Responsible for the care of all children in the classroom, such as assisting with changing clothes, undergarments, and their basic needs.
  • Maintain a clean, safe, and healthy classroom, such as sanitizing toys and play equipment daily.
  • Maintain an accurate record of allergies, medicine forms, and children's daily attendance and meals.
  • Maintain confidentiality among coworkers, parents, and children.
  • Communicate well, and with kindness, with the assistant teacher, director, managers, coworkers, parents, and children.
  • Properly document and make parents and managers aware of any accident reports.
  • Trained in basic first aid and CPR to respond to emergencies should they arise.

Assistant Teacher

Cubby's Child Care Center
Bridgeport, WV
02.2022 - 07.2024
  • Assist the lead teacher in planning and implementing the weekly curriculum.
  • Oversee that the weekly menu and curriculum are posted in the ProCare app, and on the classroom bulletin board.
  • Assume responsibility for the classroom in the absence of the lead teacher.
  • Oversee the daily cleaning schedule, ensuring the classroom is clean and sanitized at the end of each day.
  • Sharing responsibility in the care of children, such as changing clothes, undergarments, and assisting with their basic needs.
  • Maintain confidentiality among coworkers, parents, and children.
  • Keep accurate information of accident and medicine forms, as well as reporting accidents to parents and managers.
  • Communicate well, and with kindness, with the lead teacher, coworkers, children, managers, director, and parents

Customer Service Representative

TTEC
Morgantown, WV
06.2021 - 10.2021
  • Third-party vendor working for Bank of America.
  • Handling incoming calls from customers regarding their personal checking and savings accounts.
  • Answer general questions and/or concerns about the customers' accounts, as well as updating profile information as needed.
  • Performing routine account maintenance, such as changing account types, adding or removing services, and closing accounts.
  • Resolve online banking issues by troubleshooting and providing self-service instructions.
  • Process checking account and/or debit card billing disputes and claims.
  • Refunded and adjusted fees to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

TTEC
Morgantown , WV
03.2011 - 06.2019
  • Third-party vendor working for Bank of America.
  • Handling incoming calls from customers regarding their personal checking and savings accounts.
  • Answer general questions and/or concerns about the customers' accounts, as well as updating profile information as needed.
  • Performing routine account maintenance, such as changing account types, adding or removing services, and closing accounts.
  • Resolve online banking issues by troubleshooting and providing self-service instructions.
  • Process checking account and/or debit card billing disputes and claims.
  • Refunded and adjusted fees to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Jamestown High School
Jamestown, NY
06-2005

Some College (No Degree) - Criminal Justice

Fairmont State University
Fairmont, WV

Sociology

Fairmont State University
Fairmont, WV

Skills

  • Time management
  • Multi-tasking
  • Attention to detail
  • Self-motivation
  • Willingness to learn
  • Positive attitude
  • Adaptability
  • Team player
  • Resilience
  • Computer skills:
  • Conflict resolution
  • Problem solving
  • Empathy and patience
  • First aid and CPR certified
  • Professional communication

Certification

  • CPR certified

Accomplishments

  • In 2018 while working with TTEC, achieved 5-star platinum status multiple times.

Achievements

  • While working for TTEC between 2011-2019, assisted with many different on-site projects.

Timeline

Lead Teacher, Three-Year-Olds Classroom

Cubby's Child Care Center
08.2024 - Current

Assistant Teacher

Cubby's Child Care Center
02.2022 - 07.2024

Customer Service Representative

TTEC
06.2021 - 10.2021

Customer Service Representative

TTEC
03.2011 - 06.2019

High School Diploma -

Jamestown High School

Some College (No Degree) - Criminal Justice

Fairmont State University

Sociology

Fairmont State University

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Jennica Anderson