Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jennica Faigao

Alhambra,CA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Radiology Reporting Manager

RadNet
Remote- Los Angeles, CA
01.2023 - 07.2024
  • Provided feedback on proposed changes to reporting processes or procedures.
  • Developed and implemented reporting procedures to ensure accuracy of data.
  • Audited existing reports for completeness and accuracy prior to distribution.
  • Worked with management team and medical directors to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Represented work unit at meetings to serve as liaison for requests or complaints.

Patient Service Liaison/Administrative Assistant

UCLA Health
Santa Monica, CA
04.2022 - 12.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Directed customer communication to appropriate department personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.

Patient Contact Representative

Cedars Sinai Medical Group, ACET
Los Angeles, CA
08.2021 - 03.2022
  • Answered, screened and processed high volume of calls daily with call management system(CISCO) and web-based communications.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized via EPIC and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Patient Access Representative

Adventist Health Medical Center
Glendale, CA
04.2019 - 06.2021
  • Explained policies, procedures and services to patients.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointment and procedures.
  • Checked daily doctor schedules and verified insurance.

Education

Bachelor of Science - Health Care Administration

Purdue University Global
06-2026

Certificate - Business Administration and Management

Harvard University
Cambridge, MA
10-2025

Associate of Arts - Psychology

East Los Angeles College
06.2022

High School Diploma -

Los Angeles High School of The Arts
06.2015

Skills

  • Call center operations
  • Quality control
  • Call management
  • Data analysis
  • Planning and prioritization
  • Operational reporting
  • Appointment scheduling
  • Patient interviewing
  • Critical thinking
  • Time management
  • HIPAA compliance
  • Insurance knowledge
  • Advanced Excel skills
  • Staff management
  • Administrative oversight
  • Team collaboration
  • Continuous improvement
  • Decision making
  • Problem solving
  • Professionalism
  • Microsoft Office proficiency
  • Team coordination
  • Performance evaluation

Languages

Fluent in both English and Spanish.

References

References available upon request

Timeline

Radiology Reporting Manager

RadNet
01.2023 - 07.2024

Patient Service Liaison/Administrative Assistant

UCLA Health
04.2022 - 12.2022

Patient Contact Representative

Cedars Sinai Medical Group, ACET
08.2021 - 03.2022

Patient Access Representative

Adventist Health Medical Center
04.2019 - 06.2021

Associate of Arts - Psychology

East Los Angeles College

High School Diploma -

Los Angeles High School of The Arts

Bachelor of Science - Health Care Administration

Purdue University Global

Certificate - Business Administration and Management

Harvard University

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