Jennica Pingleton
Troy,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sanitation
Abbott
11.2024 - Current
- Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
- Carried out general sanitation in accordance with established quality and safety procedures and policies.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Followed local, state and federal health codes for sanitation, safety and process.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
Assistant Painter
Chevrolet of Troy
01.2024 - 11.2024
- My responsibilities include sanding and cleaning parts and panels for paint, mixing paint using the paint codes from each vehicle, paint matching, spraying sealer, color and clear through SATA and Iwota paint guns, hanging panels for paint, keeping the shop clean, taking out the trash, detailing vehicles once they are complete, changing out the paint booth filters, cleaning the paint booth, as well as taping and placing plastic on the parts of the vehicles that are not being painted
Cashier/Customer Service
Germain of Sidney
05.2022 - 12.2022
- My responsibilities in this position were making and receiving customer calls, scheduling customers for service appointments, directing calls to the correct department, processing payments and updating customer accounts, greeting customers professionally and answering any questions the customers may have, maintaining office inventory such as printer paper, paper clips, etcetera, and running daily errands to the bank, post office and BMV
Painter's Assistant
Gaier's Garage
07.2021 - 04.2022
- My responsibilities include sanding and cleaning parts and panels for paint, mixing paint using the paint codes from each vehicle, paint matching, spraying sealer, color and clear, hanging panels for paint, keeping the shop clean, taking out the trash, detailing vehicles once they are complete, changing out the paint booth filters, cleaning the paint booth, spraying bed lining on truck beds, spraying rust protectant under vehicles, as well as taping and placing plastic on the parts of the vehicles that are not being painted
Cashier/Customer Service
Evans Arena Chrysler
02.2021 - 07.2021
- My responsibilities in this position were making and receiving customer calls, directing customers to the correct departments, scheduling customers for service appointments, updating customer accounts, processing payments for the service department as well as the body shop, sorting dealership mail, stocking in new inventory for the dealership, maintaining a clean workspace, and greeting customers with a professional smile
Quality Control Inspector
Angstrom Fiber Sidney, LLC
06.2020 - 03.2021
- My responsibilities included examining products for any defects, recording every part that was deemed defective, training new hires for the position, and driving Toyota forklift to move parts from the line, to inspection area then to the shipping side of the warehouse
Education
General Studies -
Hardin-Houston Local Schools
Houston, OH05.2018
Skills
- Customer service
- Communication skills
- Time management
- Documentation
- Multi-line Phone Systems
- Scheduling
- Verbal and written communications
- Data Entry
- Positive and professional
- Painting
- Safety procedures
- Spray gun operation
- Color matching
- Sealant application
- Paint mixing
- Surface preparation
- Hand tool use
- Hazardous waste management
Timeline
Sanitation
Abbott
11.2024 - Current
Assistant Painter
Chevrolet of Troy
01.2024 - 11.2024
Cashier/Customer Service
Germain of Sidney
05.2022 - 12.2022
Painter's Assistant
Gaier's Garage
07.2021 - 04.2022
Cashier/Customer Service
Evans Arena Chrysler
02.2021 - 07.2021
Quality Control Inspector
Angstrom Fiber Sidney, LLC
06.2020 - 03.2021
General Studies -
Hardin-Houston Local Schools