Jennie Adams
Dundalk,MD
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
8
8
years of professional experience
Work History
Shift Manager
Spa on the Avenue
White Marsh, MD
07.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Office Manager
Domenic Petrucci Building Supplies
Baltimore, MD
10.2016 - 05.2022
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
GED -
Kenwood High School Ib And Sports Science
Baltimore, MD03-2000
Skills
- Team Development
- Staff Development
- Supply Ordering
- Quality Assurance
- Safety Compliance
- Inventory Control
- Shift checklists
- Cash Handling
- Delegating Work
- Documentation And Reporting
- Flexible Schedule
- Interpersonal Skills
- Punctual and Reliable
- Workplace Safety
- Opening and closing procedures
- Inventory controls
- Energetic and Enthusiastic
- Compliance understanding
- Policy administration
- Staff Motivation
- Payment Processing
- Employee Training
Timeline
Shift Manager
Spa on the Avenue
07.2024 - Current
Office Manager
Domenic Petrucci Building Supplies
10.2016 - 05.2022
GED -
Kenwood High School Ib And Sports Science
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