Adobe Design Suite
Jennie Adams
Senior Instructional Designer
Lakewood,OH
Summary
Dedicated and strategic Instructional Design Leader with a proven track record in steering diverse projects within retail and technology sectors. Recognized for innovation in crafting impactful eLearning solutions and successfully managing end-to-end instructional design lifecycles. Specialized in navigating LMS complexities, ensuring optimal user experiences. A collaborative professional known for strategic partnerships, ensuring tailored learning materials meet organizational and regulatory standards. Committed to leveraging my skills in instructional design, LMS administration, and content development to drive learner engagement and align training initiatives with organizational goals. Experienced educator and leader successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Independent Contractor
Upwork.com
Remote, Ohio
01.2013 - Current
- Created ILT, VILT and other training guides for facilitators and participants.
- Managed time efficiently in order to complete all tasks within deadlines.
- Create micro-learnings e-learnings using Vyond, Storyline, Camtasia, Captivate or Lectora.
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborate closely with clients to better understand entire project scope, define project requirements, and training deliverables.
- Create curricula, research topics and conceptualized course format, subject matter and presentation.
- Provide subject matter expertise on all courses, materials and lesson plans.
- Negotiate contracts and delivery plans with vendors.
- Skilled at working independently and collaboratively in a team environment.
- Apply effective time management techniques to meet tight deadlines.
Advising Learning Architect
Gainwell Technologies
09.2022 - 10.2023
- Created storyboards for compliance trainings and Sharepoint trainings.
- Created scripts for various compliance, Sharepoint, and Privacy eLearning trainings.
- Created storyboards, scripts, and an eLearning for Records Management training.
- Developed Code of Conduct training, FWA training, and other compliance trainings using Storyline 360, Articulate Rise, and Vyond.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Worked with vendors to customize courseware to accommodate business needs.
- Targeted diverse learning modalities in development of new course content and training programs.
- Contributed to development of comprehensive workforce management employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Planned and monitored implementation of technology-based learning programs for Sales New Hire.
- Designed course materials and supported implementation within Docebo and SAP Success Factors, on various course topics requested per each department or state.
- Worked with SMEs to develop and execute performance management programs to increase employee engagement and productivity.
- Developed lesson plans, instructional materials and written practice tests for Sales and New Employee Orientation(NEO) training courses.
- Spearheaded design and launch of diverse compliance courses, utilizing ADDIE and eLearning tools, ensuring regulatory alignment and high-impact learner engagement using Storyline, Rise, Vyond, Camtasia,transitioning all content from Captivate.
- Worked with SMEs to create training on SharePoint using Storyline 360 and Vyond.
- Created and oversaw Security Awareness training programs for operations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed lesson plans, instructional materials and written practice tests for Ohio Portal Launch.
Program Manager III /Senior Instructional Designer
Walmart Inc
01.2021 - 09.2022
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Skilled at working independently and collaboratively in a team environment.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Researched industry best practices in support of training development and program content.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Evaluated software products to determine compatibility with existing systems.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Set up and maintained Docebo servers.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Tested all training software and hardware prior to commencing training programs.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Transitioned Docebo LMS to Intellum LMS.
- Transferred 3.2 billion learner transcripts from Docebo LMS to Intellum LMS.
- Tranferred 1800 SCORM packages from Docebo LMS to Intellum LMS.
- Integrated various APIs to include Salesforce and SharePoint API from Docebo to Intellum.
Contractor-Senior Instructional Designer
Judge Learning Solutions
04.2020 - 08.2021
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Collaborated with team leads to determine course objectives for merger between Sprint and T-Mobile.
- Contributed to development of comprehensive employee training courses rom Lectora to Articulate Storyline.
- Reached out to SMEs to evaluate available eLearning and associated materials to provide daily feedback during daily sprints.
- Designed course materials and supported implementation.
- Developed interactive and simulated employee training courses for Chronic Kidney disease while working with Davita Kidney Dialysis Centers.
- Worked closely with SMEs, nurses and doctors, to prepare online materials, content, and tools to facilitate training globally on chronic kidney disease.
- Worked closely with ,nurses to provide feedback on interactive training deliverables on CKD, and the CMD 30 dialysis machines, and to prepare online materials, content, and tools to facilitate training for new hires.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Senior Instructional Designer and LMS Super Admin
Insight Global, HPE Aruba
08.2019 - 05.2020
- Developed thorough design documents and training plans utilizing effective instructional methods on the new product launch of the CX Switch.
- Worked with subject matter experts to identify target audience's training needs.
- Consulted with clients to define program development and instructional design needs for new product launch of CXS Switch for Internal and External clients.
- Conducted QA checks for all instructional media to verify instructionally sound content.
- Generated course material and curricula based on student-centered learning.
- Selected and modified existing instructional materials and developed new instructional materials for New Hires.
- Assisted in the launch of Docebo Learning Management System
- Conducted Go-Live preparedness and technical support during go-live
- Led transformative change management initiatives during the merger of Aruba and HPE, navigating complex training strategy alignment
- Orchestrated content migration from TalentLMS and SAP to Docebo, enhancing learning material accessibility, transitioned over 200 SCORM packages from SCORM 2004 to 1.2 for launch into the LMS
- Launched global learning plans, ensuring comprehensive training and support for pivotal product launches.
- Assisted IT staff on troubleshooting issues and closing calls.
- Authored documentation for system configuration and troubleshooting.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Senior Instructional Designer
Ask Staffing
04.2019 - 07.2019
- Championed customer experience by simplifying and elevating the learning journey while managing content and learner experiences on the Moodle platform.
- Developed detailed project plans and risk assessments for training initiatives, collaborating closely with stakeholders to identify needs and storyboard e-learning modules.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Collaborated with senior stakeholders and web design teams to develop courses based on needs/gap analysis.
- Worked with subject matter experts to identify target audience's training needs.
- Developed course outlines, documentation and assessment strategies to maintain instructional design direction.
- Selected and modified existing instructional materials created in PowerPoint on machine learning and developed new simulated instructional materials in Captivate and Camtasia.
- Utilized gamification and developed 3-5 minute modules on vital topics like Threat Modeling and Advanced Security Behavior using Storyline 360 and Rise.
- Created, published (SCORM 2004) and deployed machine learning training programs for over 30,000 global employees, ensuring upskilling in pivotal technology areas.
- Provided technical support for SharePoint launch and conducted go-live training events.
- Delivered coaching, training and mentoring to course developers and instructors to boost confidence and understanding of materials.
Senior Instructional Designer
Spectrum
10.2017 - 04.2019
- Created and delivered eLearning using Storyline and Rise
- Trained the L&D team on Articulate Rise and Adobe Captivate 2019
- Used Wrike and Microsoft Project to coordinate with Product Managers to understand project needs and provide needed support to meet targets
- Maintained close connection with project personnel to quickly identify and resolve problems and manage risk
- Developed curriculum and learning materials to increase comprehension using Articulate Storyline 360, Rise, and Adobe Captivate, then published in SCORM
- Developed and improved curricula, course formats and lesson presentations for diverse topics and created inclusive content
- Utilized knowledge of industry best practices to improve upon existing training methods and created training guides on industry standard best practices
- Demonstrated knowledge eLearning, VILT & ILT content development for Sales New Hire program
- Conducted train the trainer sessions for new product launches and Sales New Hire training
- Trained New Hires on Salesforce and SharePoint systems
- Used Cornerstone to launch training deliverables and learning paths/curriculums
- Evaluated course performance to determine areas in need of improvement for Sales New Hire program and new product launches at the 60, 90 and 120 marks.
Training Manager
O'Reilly Auto
03.2017 - 10.2017
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Delivered new employee onboarding and training sessions via Axonify.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated technical training and personal development classes for Management.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and implemented comprehensive manager training program to increase employee productivity and morale.
- Conducted research and analysis of learning needs of employees to develop targeted training program using the Axonify platform and Kirkpatrick's level of evaluation, gamification, and micro-learnings.
- Led the transition from a home-grown LMS to the Axonify learning platform, optimizing training efficiency.
- Implemented new learning strategies depending upon employees' skill levels through the Axonify platform.
- Coordinated and prioritized required training courses for retail employees to become parts professionals using gamification in the Axonify platform.
- Tested all training software and hardware prior to commencing training programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed storyboards, scripts, and Captivate training videos supporting the Axonify platform.
- Implemented strategies to overcome bandwidth challenges, necessitating the compression and publication of SCORM 2004 files.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Director of Teaching and Technology
Aiken Technical College
10.2016 - 03.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Monitored expenditures to mitigate risk of overages.
- Established departmental performance goals and provided feedback for underperforming areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Communicated with university administrators and school officials.
- Implemented initiatives to drive curriculum quality and target learning outcomes.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Coordinated and supervised academic advising activities.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Gained extensive knowledge in data entry, analysis and reporting.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
Education
MBA -
University of Arizona
06.2023 - Current
Master of Science - Education Curriculum and Instruction, Learning Systems Design and Technology
Southern Illinois University
Carbondale, IL 01.2010 - 12.2012
Bachelor of Science - Psychology & Fine Arts Studio Art
University of Maryland
09.1999 - 01.2012
Project Management Certification - undefined
Cornell University and PMI
Scrum Master Certification - undefined
Scrum Alliance
Skills
Authoring Tools: Articulate 360, Storyline, Rise, Adobe Captivate, Camtasia, Vyond & more
undefinedAffiliations
Member, International Society for Technology in Education (ISTE)
Member, Association for Talent Development (ATD), United States Army, SGT. Military Police Officer, and NBC Instructor – 10 years.
Unites States Army Europe Civilian, GS 10, Director USAEUR Learning & Development Centers – 10 years.
Software
Articulate 360
Adobe Captivate
Sony Vegas Pro
Camtasia
Vyond
BrainShark
Docebo
SAP-Success Factors
Axonify
Agile
Certification
PMP and Articulate 360
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
MBA -
University of Arizona
06.2023 - Current
Advising Learning Architect
Gainwell Technologies
09.2022 - 10.2023
Program Manager III /Senior Instructional Designer
Walmart Inc
01.2021 - 09.2022
Contractor-Senior Instructional Designer
Judge Learning Solutions
04.2020 - 08.2021
Senior Instructional Designer and LMS Super Admin
Insight Global, HPE Aruba
08.2019 - 05.2020
Senior Instructional Designer
Ask Staffing
04.2019 - 07.2019
Senior Instructional Designer
Spectrum
10.2017 - 04.2019
Training Manager
O'Reilly Auto
03.2017 - 10.2017
Director of Teaching and Technology
Aiken Technical College
10.2016 - 03.2017
Independent Contractor
Upwork.com
01.2013 - Current
Master of Science - Education Curriculum and Instruction, Learning Systems Design and Technology
Southern Illinois University
01.2010 - 12.2012
Bachelor of Science - Psychology & Fine Arts Studio Art
University of Maryland
09.1999 - 01.2012
Project Management Certification - undefined
Cornell University and PMI
Scrum Master Certification - undefined
Scrum Alliance
Similar Profiles
Sokaina LachqarSokaina Lachqar
Research and Localization Specialist at Upwork.comResearch and Localization Specialist at Upwork.com
Gabriel GatikaGabriel Gatika
Freelancer Writer at Upwork.comFreelancer Writer at Upwork.com
Miguel Gonzales JrMiguel Gonzales Jr
Data Analyst at Upwork.comData Analyst at Upwork.com
Eman HassanEman Hassan
Digital Content Writer at Upwork.comDigital Content Writer at Upwork.com
Angelica BergerAngelica Berger
Laboratory Technician III at Cleveland ClinicLaboratory Technician III at Cleveland Clinic