Jennie Arya
West Chester,PA
Overview
19
19
years of professional experience
Work History
Team Leader – Participant Engagement Consulting (PEC)
The Vanguard Group
10.2019 - Current
- Lead a hybrid team of IC5/IC5 exempt crew
- Successfully lead team of Communication Project Managers who are responsible for end to end responsibilities of execution and delivery of 401k business communications to our participants
- Steward for creating strong business partner relationships
- Strong commitment and demonstration of closing out crew opportunity areas as a result of effective coaching and development principals
- Control owner who serves as lead to improve and monitor workflows and controls to maximize efficiency and effectiveness of the department
- Solid experience with leading projects such as on-boarding, engagement, performance management, and calibration.
Team Leader –QDRO/Bene Determination
The Vanguard Group
01.2019 - 10.2019
- Lead a hybrid team of IC4 & S1 crew (13 crew)
- Service owner for two services (QDRO/Bene)
- Steward for creating strong business partner relationships
- Strong commitment and demonstration of closing out crew opportunity areas as a result of effective coaching and development principals
- Created S1 roles for team
- Control owner who serves as lead to improve and monitor workflows and controls to maximize efficiency and effectiveness of the department
- Solid experience with leading projects such as on-boarding, engagement, performance management, and calibration.
Team Leader –Quality Center of Excellence (Retirement Plan Experience)
The Vanguard Group
10.2015 - 01.2019
- Lead a hybrid team of IC4, IC5, and S1 Quality Specialists
- Demonstrate successful cross-site leadership
- Steward for creating strong business partner relationships
- Continually achieve highly favorable Crew Engagement scores
- This year I achieved the second highest amongst my peers
- VADP program hiring
- Strong commitment and demonstration of closing out crew opportunity areas as a result of effective coaching and development principals
- Control owner who serves as lead to improve and monitor workflows and controls to maximize efficiency and effectiveness of the department
- Solid experience with leading projects such as on-boarding, engagement, performance management, and calibration.
Team Leader – RPX Operations Randstad (Retirement Plan Experience)
08.2014 - 10.2015
- Lead a team of 16-20 Randstad contractors
- Established hiring pipeline for RPX Operations
- Coached and developed crew by administering 1 on 1s and partnered with them to build effective development/personal plans
- Implemented Team Strategy which improved crew morale, decreased department cost, and increased team quality
- Lead team building events to promote teamwork and increased team morale
- Responsible for ensuring that staffing was in line with budgeted target
- Liaison for business partners.
Operations Administrator – CPA (Retirement Plan Experience)
02.2010 - 08.2014
- Mentored and shadowed with leadership team to help prepare for leadership role
- Developed and implemented team strategy that included moving a team to different area of the business
- Organized and facilitated training plan for crew to come from AZ to PA
- Served as liaison for business partners
- Participated in overall department meetings, leadership meetings, and training
- Managed day-to-day queue assignments and ensured all service levels were achieved
- Served as informal leader to team when Team Leader was out of the office.
Processing Associate – RPX Operations
06.2005 - 02.2010
- Processed core financial transactions on a daily basis
- Administer processing of demographic data
- Processed on sensitive clients
- Volunteered for weekend system elevations
- Promoted to work on 403(b) plans
- Provided exemplary services and support to Vanguard clients
- Contributed input for the development and modification of processing procedures and workflow issues
- Served as coaching/training partner to less experienced crew
- Received multiple forms of recognition such as spot awards to recognize my client focus, relationship management skills, and overall positive impact to organization.
Education
Bachelors of Business Administration and Management -
The Pennsylvania State University
Skills
- Mentoring
- Leadership
- Teamwork and Collaboration
- Coaching and Mentoring
- Continuous Improvements
- Project Management
Notable Outcomes Delivered
- Proven ability to attract and develop highly performing crew and teams crossite
- Extensive experience with managing and developing crew
- Experienced in successfully transforming and undergoing organizational changes- served as lead, change management, and champion to these changes
- Leading organization through platform change (CTS to Workfront)
- Various talent developed throughout the organization over my 13 years in leadership
- Year over year highest leader crew views scores in department
- Highly passionate and driven individual with strong knowledge of IIG business
- Strong organizational and time management skills
- Effective communicator and problem-solver
Timeline
Team Leader – Participant Engagement Consulting (PEC)
The Vanguard Group
10.2019 - Current
Team Leader –QDRO/Bene Determination
The Vanguard Group
01.2019 - 10.2019
Team Leader –Quality Center of Excellence (Retirement Plan Experience)
The Vanguard Group
10.2015 - 01.2019
Team Leader – RPX Operations Randstad (Retirement Plan Experience)
08.2014 - 10.2015
Operations Administrator – CPA (Retirement Plan Experience)
02.2010 - 08.2014
Processing Associate – RPX Operations
06.2005 - 02.2010
Bachelors of Business Administration and Management -
The Pennsylvania State University