Jennie Baker
Camp Hill,PA
Summary
I’m a results-driven sales professional with over 29 years of experience in the health insurance industry. I have a proven track record of building strong, trusted relationships through innovative problem-solving and consultative account management. I'm skilled at identifying client needs, delivering strategic solutions, and managing both large and mid-sized group accounts. I pride myself on being a collaborative partner to brokers, clients, and internal teams.
Overview
24
24
years of professional experience
Work History
Executive Consultant
McConkey Insurance & Benefits
10.2022 - 04.2025
- Managed a portfolio of clients in the 50–500 employee segment with a focus on benefits strategy and employee engagement.
- Partnered with clients to develop cost-containment strategies and introduce wellness initiatives to improve outcomes and lower expenses.
- Participated in McConkey's Cost Containment Committee, vetting new vendors and exploring innovative healthcare solutions.
- Acted as a strategic advisor to clients, delivering insights on trends, compliance, and plan performance.
- Built strong, consultative relationships through regular check-ins, education, and proactive support.
Large Market Account Executive
Capital Blue Cross
01.2006 - 10.2022
- Managed a diverse portfolio of group accounts, including groups with 100+ employees.
- Identified upsell opportunities and provided tailored recommendations to meet evolving client needs.
- Developed innovative solutions and collaborated with brokers and group leaders to ensure long-term success.
- Handled escalated issues, resolving both group- and member-level concerns efficiently.
- Mentored and trained new Account Executives, fostering their professional development.
- Conducted in-depth claims experience reviews and presented actionable insights to clients.
Small Business & Mid-Market Account Executive
Capital Blue Cross
01.2003 - 01.2006
- Managed accounts in the 2–100 employee segment with a focus on renewals and retention.
- Led renewal strategy sessions and communicated directly with brokers and decision-makers.
- Provided timely resolution to client issues through root cause analysis and proactive solutions.
- Delivered exceptional customer service while maintaining strong, long-term relationships.
SeniorBlue Customer Service – Senior Representative
Capital Blue Cross
01.2001 - 01.2003
- Handled complex member inquiries, providing detailed research and timely resolutions.
- Trained and supported new team members, contributing to a more knowledgeable and effective team.
- Gained expansive knowledge of health insurance operations including claims, benefits, and enrollment.
- Managed challenging customer situations with professionalism, patience, and empathy.
Education
Associates Degree - Business Management
Harrisburg Area Community College
Skills
- Communication
- Consultative Selling
- Client Relationship Management
- Strategic Planning
- Collaborative Teamwork
- Quick Learner
- Problem Solving
- Hardworking and Reliable
Timeline
Executive Consultant
McConkey Insurance & Benefits
10.2022 - 04.2025
Large Market Account Executive
Capital Blue Cross
01.2006 - 10.2022
Small Business & Mid-Market Account Executive
Capital Blue Cross
01.2003 - 01.2006
SeniorBlue Customer Service – Senior Representative
Capital Blue Cross
01.2001 - 01.2003
Associates Degree - Business Management
Harrisburg Area Community College
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