Hi, I’m
Jennie Barger
Findlay
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
11
years of professional experience
Work History
Fifth Third Bank
Bank Teller
02.2014 - 08.2015
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
JOANN Fabrics and Crafts
Cash Office Clerk
01.2011 - 06.2011
Job overview
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Demonstrated adaptability and flexibility in response to evolving company needs, learning new systems and processes as required.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
Advanced Sales and Marketing
Retail Craft Sales Specialist
05.2010 - 10.2010
Job overview
- Demonstrated product features of various Cricut machines in store like Joann Fabrics, Best Buy and Michael's. I answered customer questions and helped customers make informed purchase decisions.
Self
Coffee Shop Owner
05.2004 - 03.2009
Job overview
- Introduced loyalty programs to reward repeat customers and encourage brand loyalty.
- Collaborated with local artists to showcase artwork in the coffee shop, fostering community engagement.
- Developed strong relationships with vendors for consistent quality control of products served at the coffee shop.
- Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
- Hosted successful events like live music nights or poetry readings to attract new customers and strengthen community ties.
- Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
- Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
- Expanded product offerings to cater to various dietary needs, increasing overall clientele base.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and employees.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Arcadia High SchoolArcadia, OH
High School Diploma
06-1985
Skills
- Attention to detail
- Money handling
- Deposit and withdrawal management
- Cash counting
- Data entry efficiency
- Transaction processing accuracy
- Financial transactions
- Currency packaging
Timeline
Bank Teller
Fifth Third Bank
02.2014 - 08.2015
Cash Office Clerk
JOANN Fabrics and Crafts
01.2011 - 06.2011
Retail Craft Sales Specialist
Advanced Sales and Marketing
05.2010 - 10.2010
Coffee Shop Owner
Self
05.2004 - 03.2009
Arcadia High School
High School Diploma
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