Jennie Couture
618 Main Street, 2213, Coventry,RI
Summary
I am a highly motivated and committed medical assistant with a known history of a highly superior job performance as well as individual, team, and organizational skills. Proficient at multitasking and prioritizing workloads with little to no supervision required. I am a detail-oriented professional looking to bring my medical background and team-building skills to a professional healthcare environment.
Overview
10
10
years of professional experience
Work History
Surgical Medical Assistant
Kent County Hospital
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Patient Service Representative
Thundermist Health Center
07.2020 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on filing, phone etiquette and other office duties.
Lead Patient Service Representative
Thundermist Health Center
08.2022 - 11.2022
- Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
- Conducted insurance verifications to expedite patient care and reduce billing errors.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Respiratory Triage Medical Assistant
Kent County Hospital
12.2021 - 10.2022
- Maintained a safe and sanitary work environment through strict adherence to infection control protocols and proper disposal of biohazardous waste.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Receptionist
Ocean State Urgent Care
08.2018 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Certified Nursing Assistant
Riverview Healthcare
07.2014 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Associate Degree in General Studies -
Community College of Rhode Island
Warwick, RI07.2022
Certified Phlebotomy Technician -
Ridley Lowell Business and Technical Institute
West Warwick, RI07.2017
High School Diploma -
West Warwick High School
West Warwick, RI06.2015
Certified Nursing Assistant -
Warwick Area Career and Technical Center
Warwick, RI05.2015
Skills
- American Heart Association BLS/CPR certified
- Certified Nursing Assistant
- Certified Phlebotomy Technician
- Interpersonal
- Analytical
- Patient Scheduling
- Medical Procedures
- Adaptable
- Medical terminology knowledge
- Reliable team player
References
- Tayla Gorton, (401)688-3054
- Allie Palmisano, (401)867-1085
- Lindsay Brown, (401)932-8998
- Hannah Palmisano, (401)965-1752
Timeline
Surgical Medical Assistant
Kent County Hospital
11.2022 - Current
Lead Patient Service Representative
Thundermist Health Center
08.2022 - 11.2022
Respiratory Triage Medical Assistant
Kent County Hospital
12.2021 - 10.2022
Patient Service Representative
Thundermist Health Center
07.2020 - Current
Medical Receptionist
Ocean State Urgent Care
08.2018 - 03.2020
Certified Nursing Assistant
Riverview Healthcare
07.2014 - 01.2019
Associate Degree in General Studies -
Community College of Rhode Island
Certified Phlebotomy Technician -
Ridley Lowell Business and Technical Institute
High School Diploma -
West Warwick High School
Certified Nursing Assistant -
Warwick Area Career and Technical Center
Similar Profiles
STACEY LAWRENCESTACEY LAWRENCE
Registered Nurse - FLOAT POOL at Kent County HospitalRegistered Nurse - FLOAT POOL at Kent County Hospital
Jennifer SchaffranJennifer Schaffran
Nurse Director Emergency Department at Kent County HospitalNurse Director Emergency Department at Kent County Hospital
Jade HaneyJade Haney
Registered Nurse at Kent County HospitalRegistered Nurse at Kent County Hospital
HAYDEN WHITTENHAYDEN WHITTEN
Patient Care Assistant (PCA) at New England Baptist HospitalPatient Care Assistant (PCA) at New England Baptist Hospital
Glenna SwannGlenna Swann
REGISTERED NURSE - PEDIATRIC HEMATOLOGY/ONCOLOGY at The Tomorrow Fund Clinic at Hasbro Children's HospitalREGISTERED NURSE - PEDIATRIC HEMATOLOGY/ONCOLOGY at The Tomorrow Fund Clinic at Hasbro Children's Hospital