Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jennie-Dee Guys

Summary

Current confident Procurement Specialist knowledgeable in managing vendor relations, tracking quotas and the methods needed to obtain the best pricing. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

7
7
years of professional experience

Work History

Procurement Assistant

Hoyer Group USA Inc.
06.2022 - Current
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Built and maintained professional relationships with clients and co-workers.
  • Assisted with preparation of purchase orders and letters of agreement (LOA).
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Procured goods and supplies while adhering to strict industry rules and procedures.
  • Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
  • Streamlined procurement processes by implementing efficient organizational systems and reducing order processing time.

Data Analyst

Baylor University
08.2020 - 05.2022
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Produced monthly reports using advanced Excel spreadsheet functions

Customer Service Representative Agent

Computershare Investor Services
02.2020 - 04.2020
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Maintained ballot secrecy and confidentiality.
  • Addressed voter questions and concerns.
  • Checked records for accuracy and completeness, and corrected errors.
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Met customer call guidelines for service levels, handle time and productivity

Customer Service Representative

Suddenlink
05.2019 - 10.2019
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Waitress

1836 Texas Kitchen
05.2017 - 05.2019
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Bachelor of Science - Psychology

University of Houston Clear Lake
Houston
12.2022

No Degree - Education

University of Texas At Tyler
05.2018

Associate of Science - Education

Tyler Junior College
Tyler, TX
05.2016

High School Diploma -

Chapel Hill High School
Tyler, TX
05.2014

Skills

  • Social Perceptiveness
  • Quote Evaluations
  • Critical Thinking
  • Excellent Written and Oral Communication
  • Creative Solutions
  • Administrative Support
  • Vendor Onboarding
  • Invoice Verification
  • Cost Analysis
  • Supplier Relationship Management
  • Vendor evaluation
  • Cost Control
  • Supplier negotiation

Accomplishments

  • In August 2022, I achieved a Kudos by preparing and organizing an Overview of Vendor information with accuracy and efficiency, resulting in a high score on the internal ISO audit.

References

Susan King, Domestic Procurement Manager - Hoyer Group USA

Phone: 281-853-1086

Email: susan.king@hoyer-group.com

Peter Hordjick, Operation's Manager - Manager America's

Phone: 281-786-6757

Email: peter@hordijkonline.com

Denise Weatherly-Greene, Professor - Tyler Junior College

Phone: 903-283-4400

Email: dwg@tjc.edu

Giazú Enciso Domínguez, Ph.D. - University of Houston, Clear Lake

Email: giazuenciso@uhcl.edu

Timeline

Procurement Assistant

Hoyer Group USA Inc.
06.2022 - Current

Data Analyst

Baylor University
08.2020 - 05.2022

Customer Service Representative Agent

Computershare Investor Services
02.2020 - 04.2020

Customer Service Representative

Suddenlink
05.2019 - 10.2019

Waitress

1836 Texas Kitchen
05.2017 - 05.2019

Bachelor of Science - Psychology

University of Houston Clear Lake

No Degree - Education

University of Texas At Tyler

Associate of Science - Education

Tyler Junior College

High School Diploma -

Chapel Hill High School

Similar Profiles

CREATE PROFILE
Jennie-Dee Guys