Jennie Dufour
Las Vegas
Summary
Experienced operations and logistics professional with more than 20 years of leadership in adventure tourism, transportation, and logistics coordination. Proven ability to manage complex operations, lead diverse teams, coordinate large-scale logistics, and deliver exceptional customer experiences in high-pressure environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Backpacking and Pack Llama Trekking Guide
Wildland Trekking Company
03.2020 - Current
- Managed llamas and guests simultaneously on multi-day backpacking trips, ensuring smooth operations and guest satisfaction.
- Guided guests with heavy packs, safely on hikes through challenging terrain in National Parks and Monuments, navigating flash floods and rocky mountain passes and hot desert environments.
- Instructed novice guests on equipment usage and outdoor navigation techniques, enhancing their outdoor experience.
- Managed group dynamics to ensure all guests had an enjoyable time on the tour.
- Planned, shopped and cooked all meals.
Logistics Administrator
3 POINT LOGISTICS
02.2019 - 03.2020
- Coordinated with Project Manager to manage team of 20 logistics coordinators, ensuring timely material lifting onto the cruise ship.
- Tracked all material from arrival at shipyard to receipt by contractors on ship, ensuring accurate inventory management.
- Maintained and prioritized loading schedule for material to be lifted onto ship with cranes.
- Trained coordinators and cruise ship staff (from Captain to store managers) in load request software.
- Helped develop cruise line software for tracking and managing material loaded onto and off of the ship.
- Cultivated positive working relationships with contractors from 75 countries, effectively navigating high-stress situations.
Operations Manager and Senior Tour Guide
BINDLESTIFF TOURS
10.2013 - 02.2020
- Led high-end luxury and regularly scheduled single-day and multi-day lodging and camping tours.
- Oversaw customer experience from initial contact to booking and guiding, ensuring satisfaction throughout tour process.
- Trained and supported tour guides, managed performance, and enforced adherence to company guidelines.
- Managed booking system and provided customer service via email and phone.
- Created online database for daily policies, risk management, and scheduling to streamline operations.
- Negotiated and maintained contracts with lodging, campground and activity vendors across the USA and Canada.
- Managed and maintained a fleet of 15 vehicles and 15 trailers to ensure compliance with DOT safety standards.
- Maintained, repaired and ordered all company camping equipment, including maintaining relationships with vendors.
Tour Leader
DRAGOMAN OVERLAND
04.2010 - 10.2013
- Led and drove groups of 15-20 passengers on overland adventure camping tours around 23 countries in Africa, Central Asia, Central and North America, ensuring they have a safe and fun adventure.
- Coordinated group accommodations, activities, and meal planning for seamless travel experiences.
- Drove a large overland vehicle with passengers safely over some of the most difficult terrain in the world.
- Maintained overland vehicle to ensure mechanically sound and safe for transporting passengers.
- Negotiated difficult border crossings, ensuring all passengers made it through the border.
Skills
- Project and logistics coordination
- Team leadership
- Mechanical maintenance
- Outdoor survival skills
- Vendor negotiation
- Scheduling and resource planning
- Backcountry safety and outdoor leadership
- Emergency response and problem solving
- Cross-cultural communication
- Route navigation
- Equipment maintenance
Certification
- Nevada Commercial Drivers License: Class B with passenger and air brakes endorsement
- Wilderness First Responder Certification
- TWIC card holder
Timeline
Backpacking and Pack Llama Trekking Guide
Wildland Trekking Company
03.2020 - Current
Logistics Administrator
3 POINT LOGISTICS
02.2019 - 03.2020
Operations Manager and Senior Tour Guide
BINDLESTIFF TOURS
10.2013 - 02.2020
Tour Leader
DRAGOMAN OVERLAND
04.2010 - 10.2013