Jennie Dzikiti

• Established processes to ensure efficient workflow throughout the organization.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Recruited and hired qualified candidates to fill open positions.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Ensured compliance with industry regulations and company policies.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Monitored staff performance and addressed issues.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Analyzed market trends and competitor activity to inform business strategy.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Collected, tracked and evaluated current business and market trend data.

• Manage job posting of MSP clients to provide travel contract staff.
• Partner with recruiters to match and present qualified healthcare professionals for placement.
• Ongoing follow-up and communication internally with recruiters, the compliance team, and the billing team to manage all aspects of the process.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Resolved escalated customer disputes in an efficient manner while maintaining positive relationships with clients.
• Provided timely and accurate delivery of client communications.
• Developed and maintained relationships with key clients to ensure customer satisfaction and retention.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maintained accurate records of client interactions using CRM software systems.
• Utilized various software and tools to streamline processes and optimize performance.

• Prospect potential Healthcare facilities, determine need for contract/travel staff
• Independently negotiate with Healthcare facilities to establish contract terms
• Partner with recruiters to match and present qualified healthcare professionals for placement
• Ongoing follow up and communication internally with Recruiters, Compliance team, Billing team, to manage all aspects of the process
• Manage Account relationships, increase market share with the goal of being a top tier or exclusive provider
• Team Lead Client Facing Role: Responsible for training New Employees on various skills
• Lead Annual Sales Presentation on dedication topics 'Black belt Training'
• Lead 'Roundtable' Discussions-Client Facing Group Industry Strategy Sessions-several times a year
• Champion new programs, participate in Strategy sessions, part of a Committee
• Provide Communication from the Sales floor to leadership
• Developed growth plans by identifying key clients, key targets, and priority service lines.
• Led negotiations with clients to secure advantageous terms in contracts.
• Researched potential business opportunities in new and existing markets.
• Developed relationships with potential clients to gain momentum for account development opportunities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Identified opportunities for process improvements, implementing changes when required.
• Monitored market trends and competitor activities in order to stay ahead of the competition.

Developed an on-the-job training program, including partnership with the director, manager, and HR contacts to ensure training met and exceeded all requirements.

Acted in a supervisor role during the on-the-job training, evaluated metrics, and provided ongoing coaching and development opportunities.

Partnered with managers as new employees transitioned from on-the-job training to the customer service teams.

• Implemented process improvements, resultingin an increase in operational efficiency.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Organized training sessions for staff members working on client accounts as part of onboarding process.