Jennie Englund
Sioux Falls,S
Summary
Dynamic clinical leader with extensive experience at the Department of Social Services, driving strategic initiatives that enhanced operational efficiency and improved patient outcomes. Skilled in interdisciplinary collaboration and clinical quality improvement, I fostered a culture of continuous improvement while effectively managing staff performance and implementing evidence-based practices.
Experienced with clinical operations management, ensuring delivery of high-quality patient care. Utilizes strategic planning and team leadership to drive continuous improvement in clinical settings. Track record of fostering collaborative environments and meeting organizational goals effectively.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Department of Social Services, Human Services Center
08.2022 - Current
- Oversee clinical services at an inpatient psychiatric hospital.
- Developed and implemented strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
Assistant Director, Correctional Behavioral Health
Department of Social Services, Division of Behavioral Health
12.2013 - 08.2022
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Collaborated with cross-functional teams to streamline processes and improve project outcomes.
- Managed team performance by setting clear objectives and providing constructive feedback.
- Analyzed data trends to inform decision-making and drive strategic planning efforts.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Clinical Supervisor
Department of Social Services, Division of Behavioral Health
10.2011 - 12.2013
- Supervised clinical staff, ensuring adherence to best practices in behavioral health services.
- Conducted regular case reviews to ensure quality client care.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans for clients.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Enhanced patient experience with development and implementation of patient-centered care initiatives.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
- Developed policies and procedures for effective pharmacy management.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
Mental Health Professional
Department of Social Services, Division of Behavioral Health
11.2007 - 10.2011
- Developed individualized treatment plans to address client needs and promote mental well-being.
- Conducted comprehensive assessments to identify mental health issues and recommend appropriate interventions.
- Facilitated group therapy sessions, fostering supportive environment for shared experiences and coping strategies.
- Implemented evidence-based therapeutic techniques to enhance client resilience and coping skills.
Resource Coordinator
Department of Social Services, Division of Behavioral Health
11.2006 - 11.2007
- Identified and coordinated referrals to community behavioral health services based on client's assessed needs and recommendations.
- Worked collaboratively with community partners to facility a working relationship to best serve clients.
Chemical Dependency Counselor
Department of Social Services, Division of Behavioral Health
11.2003 - 11.2006
- Conducted thorough assessments to determine appropriate level of care for incoming clients, ensuring proper placement within the program.
- Developed strong rapport with clients to establish trust and facilitate open communication regarding their recovery journey.
- Increased client engagement in the treatment process through motivational interviewing techniques.
Education
Master of Arts - Clinical Psychology
Minnesota State University, Mankato
Mankato, MN12-2005
Bachelor of Arts - Psychology
South Dakota State University
Brookings, SD05-1999
Skills
- Clinical leadership
- Effective communication
- Employee performance evaluations
- Clinical quality improvement
- Interdisciplinary collaboration
- Improving clinical quality outcomes
- Critical thinking
- Employee supervision
- Strategic planning
Certification
Licensed Addictions Counselor (LAC)
Timeline
Director of Clinical Services
Department of Social Services, Human Services Center
08.2022 - Current
Assistant Director, Correctional Behavioral Health
Department of Social Services, Division of Behavioral Health
12.2013 - 08.2022
Clinical Supervisor
Department of Social Services, Division of Behavioral Health
10.2011 - 12.2013
Mental Health Professional
Department of Social Services, Division of Behavioral Health
11.2007 - 10.2011
Resource Coordinator
Department of Social Services, Division of Behavioral Health
11.2006 - 11.2007
Chemical Dependency Counselor
Department of Social Services, Division of Behavioral Health
11.2003 - 11.2006
Master of Arts - Clinical Psychology
Minnesota State University, Mankato
Bachelor of Arts - Psychology
South Dakota State University
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