Summary
Overview
Work History
Education
Skills
Timeline
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Jennie Gaskins

Cass Lake,MN

Summary

Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Unifi Aviation
11.2023 - Current
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization, and management of multiple tasks simultaneously.
  • Maintained up-to-date knowledge of safety and service changes.
  • Cross-trained within the station quickly from the time of hire.
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.

Cleaner

Crazy About Cleaning
08.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Office Manager

CrossFit Bemidji
02.2022 - 03.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for electronic documents.
  • Coordinated special projects and managed schedules.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Updated reports, and managed accounts.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for athletes.

Office Manager / Group Fitness Instructor

Brooklyn Park Farrells Extreme Body Shaping
02.2017 - 05.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Promoted classroom safety, collaboration and best practices.
  • Tested members to assess progress
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Planned and executed group fitness sessions with warm-ups and cool-downs.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Collaborated with other instructors to create effective class designs focused on participant feedback.
  • Managed group fitness classes of up to 60 members.

Education

Certificate in Youth Ministry - Youth Ministry

Rhema
06.2003

Associates Degree in Theology - Theology

Blue Ridge Bible College
06.2000

High School Diploma -

Hilton Central High School
06.1998

Skills

  • Sanitation Practices
  • Customer Service
  • Supply Inventory Management
  • Sweeping and Mopping
  • Administrative Support
  • Data Entry
  • Office Management
  • Class Instruction
  • Basic First Aid
  • Customer Engagement

Timeline

Customer Service Agent

Unifi Aviation
11.2023 - Current

Cleaner

Crazy About Cleaning
08.2023 - Current

Office Manager

CrossFit Bemidji
02.2022 - 03.2023

Office Manager / Group Fitness Instructor

Brooklyn Park Farrells Extreme Body Shaping
02.2017 - 05.2021

Certificate in Youth Ministry - Youth Ministry

Rhema

Associates Degree in Theology - Theology

Blue Ridge Bible College

High School Diploma -

Hilton Central High School

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