Jennie Hemenway
Queen Creek,AZ
Summary
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Embark Behavioral Health
10.2024 - Current
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
Residential Supervisor
New Haven Residential Treatment Center
05.2023 - 10.2024
- Developed, implemented and monitored residential policies and procedures.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
Customer Service
Rise Up Bakery
12.2022 - 04.2023
- Directed cleaning, restocking, and customer service activities.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
Rental/ Cashier Specialist
San Tan Ford Service and Quick Lane
04.2022 - 08.2022
- Wrote and finalized contracts for 30 + people a day and did a walk around with customers around rental vehicles
- Excelled in helping 200+ customers day keeping customers satisfied even though said customers vehicles were in shop being worked on
- Collected money for service done on 75+ people's car while navigating insurance policies and what was due
Missionary
Church of Jesus Christ of Latter- Day Saints
06.2021 - 12.2021
- Developed effective communication skills by interacting with diverse populations in various settings.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
Shift Lead
Sodalicious
10.2018 - 04.2021
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Family And Marriage Studies
Brigham Young University - Idaho
Rexburg, Idaho07.2024
Skills
- Strong organization
- Well-versed in insurance
- Data verification
- Client relations
- Rapport building
- Process management
- Records maintenance
Timeline
Admissions Coordinator
Embark Behavioral Health
10.2024 - Current
Residential Supervisor
New Haven Residential Treatment Center
05.2023 - 10.2024
Customer Service
Rise Up Bakery
12.2022 - 04.2023
Rental/ Cashier Specialist
San Tan Ford Service and Quick Lane
04.2022 - 08.2022
Missionary
Church of Jesus Christ of Latter- Day Saints
06.2021 - 12.2021
Shift Lead
Sodalicious
10.2018 - 04.2021
Bachelor of Science - Family And Marriage Studies
Brigham Young University - Idaho
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