Jennie Reilly
Torrington,CT
Summary
Upbeat, customer-focused Sales Associate with 35 years of experience in retail environments. Flexible and approachable, with strong organizational, time management and problem-solving skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Compassionate home health aide with current department of health certification. Brings several years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Self Employed Services
Thomaston, CT
10.2021 - 12.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Transported clients to doctor appointments and social events.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Prepared meals and snacks according to prescribed diets.
- Provided companionship and monitored health condition of clients.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Retail Sales Associate Cashier
Stop & Shop
Torrington, CT
06.2019 - 02.2020
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Helped other team members as needed during peak business times.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Promoted loyalty programs to increase customer retention.
- Restocked supplies like paper bags, tissue paper., as needed.
- Enforced safety regulations in order to maintain a safe working environment.
Fraud Account Supervisor
A.C.T Advanced call center Technologies
Johnson City, TN
11.2017 - 02.2019
- Resolved any customer complaints or disputes in a timely manner.
- Maintained accurate records of all client interactions and transactions.
- Communicated regularly with customers to build relationships and understand their needs.
- Ensured compliance with relevant regulations regarding customer service practices.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
Factory Worker
Koch Foods
Morristown, TN
12.2014 - 11.2017
- Performed quality control checks on all products prior to packaging.
- Reported defective items to supervisors for further inspection or repair.
- Followed safety protocols while operating equipment and handling materials.
- Inspected finished goods for conformance with established standards.
- Identified problems related to assembly line operations and took corrective action.
- Trained new employees on proper operation of machinery and safety protocols.
- Ensured compliance with company policies and procedures at all times.
- Loaded and unloaded items from machines and conveyors.
- Moved items between machines, conveyors and transport equipment to meet production needs.
Cashier
Patterson oil co
Torrington, CT
03.2003 - 11.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Phlebotomy Technician - Phlebotomy Technician
Academy of Medical Training
Waterbury, CT05-2024
CPR - CPR
Acadmey of Medical Training
Waterbury, CT04-2024
CNA - Medical Assisting
NWCC
09-2023
GED -
State of CT Department of Education
09-1995
Some College (No Degree) - EKG
Academy of Medical Training
Waterbury, CTSkills
- Customer Support
- Loss Prevention
- Loyalty Program Promotion
- Purchase Recommendations
- Meal Preparation
- Progress Documentation
- Patient transportation
- Client documentation
- Housekeeping
- Chronic Disease Management
- ADL support
- Patient Care
- [State] Driver's License
- Light Housekeeping
- Compassionate client care
- Client safety and first aid
- Patient Transport
- Mobility support
- First aid and safety
- Behavioral support
Timeline
Home Health Aide
Self Employed Services
10.2021 - 12.2022
Retail Sales Associate Cashier
Stop & Shop
06.2019 - 02.2020
Fraud Account Supervisor
A.C.T Advanced call center Technologies
11.2017 - 02.2019
Factory Worker
Koch Foods
12.2014 - 11.2017
Cashier
Patterson oil co
03.2003 - 11.2013
Phlebotomy Technician - Phlebotomy Technician
Academy of Medical Training
CPR - CPR
Acadmey of Medical Training
CNA - Medical Assisting
NWCC
GED -
State of CT Department of Education
Some College (No Degree) - EKG
Academy of Medical Training
References
1) Michael Thompkins: Torrington, CT 06790 Cell: 646-878-8785. we have been friends for 6 years. He is a chef in the Retail dept of Charlotte Hungerford Hospital Cafeteria
2) Melissa Gibson: Torrington, CT 06790 Cell: 860-277-2745. We have been Best friends for at least 18 years. She works in the E.D department of Bristol Hospital
3) Heather Box: Torrington, CT 06790 Cell: 860-201-7352. We have been Friends for 12 years. She works on the 7th floor Psych ward at Charlotte Hungerford Hospital.
4) Michael DePoli: Torrington, CT 06790 Work # 860-482-3657. I started out meeting him because he was my boss at Autopart International 16 yrs ago for 5 years, but we have remained friends.
5) Barbara Korza RN. 860-620-7590 Prometric instructor for CNA class. Have known her since 7/2023
6) Jamie Gaudiosi (Mirabilio) Waterbury, CT work # 203-528-0433 LPN/ Owner of Academy of Medical Training. I Have known her since 10/2023