Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennie Jackson

Orange Park ,FL

Summary

Highly-motivated employee with more than 24 years of experience with Citibank. Has the desire to take on new challenges alongside having a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly m new skills.

Overview

25
25
years of professional experience

Work History

SCRA

Citibank
Jacksonville, FL
03.2021 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Collections Account Manager

Citibank
Jacksonville, FL
09.1999 - 03.2021
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Prepared monthly reports on collection activities, aging status and performance metrics.
  • Conducted skip tracing activities to locate customers who had not responded to collections efforts.
  • Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.

Education

Some College (No Degree) -

FCCJ
Jacksonville

Skills

  • Task Prioritization
  • Attention to Detail
  • Risk Management
  • Research and due diligence
  • Compliance Understanding
  • Quality Assurance Background
  • Training And Development
  • System Testing

Accomplishments

Top collector quarterly performer for the entire year 2010

Top collector quarterly performer for 1st, 2nd, and 3rd quarter 2009

Quality excellence awards 2011, 2013, 2014, 2018

Timeline

SCRA

Citibank
03.2021 - Current

Collections Account Manager

Citibank
09.1999 - 03.2021

Some College (No Degree) -

FCCJ

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Jennie Jackson