Jennie Jackson

Review cardholders documents to see if they qualify for Scra pricing and benefits.

• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

• Collaborated on collection and dispute resolution issues.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.
• Responded to requests for new or increased open account credit limits.
• Identified areas for improvement in collections procedures, providing recommendations for enhancements that resulted in increased efficiency and effectiveness.
• Supported departmental objectives by collaborating effectively within the team structure.
• Enhanced cash flow by consistently meeting and exceeding collection goals.
• Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
• Proactively monitored accounts and addressed various issues.