JENNIE JACOBSEN
Mesquite,NV
Summary
Medical professional prepared for this role, bringing valuable 18 years experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant 3
Farmington Health Center
Farmington, Utah, United States
11.2020 - 02.2025
- Epic system, USIIS, and DOPL knowledge.
- Ensured that all the requirements of HIPPA, data privacy, and all applicable federal, state, and local law regulations are satisfied.
- Follow the PROMISE standards
- Assist physicians by preparing patients for procedures and assisting physician's with procedures.
- Conduct patient interviews to gather health history, vital signs and information about current medical issues.
- Preform EKG’s, phlebotomy, immunizations, run A1C’s, glucose, pregnancy test, Urine tests, Billirubin, PKU, strep, influenza, and covid testing.
- Ship out mother’s milk that has been donated.
- Preform Fit testing for Primary Care.
- Train new employees and provide ongoing individual training to maintain staff accountability.
- Ensured high levels of customer satisfaction through excellent service.
- Created a safe and friendly environment for the children while maintaining a relationship with staff and parents.
Customer Service Representative
Stevens Sales Company
Salt Lake City, Utah, United States
12.2017 - 12.2019
- Proposed improvements in items, packaging, shipping, service, or billing to avoid repeat issues.
- Solicited new or extra services or products.
- Performed basic and advanced customer assessments.
- Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills.
- Verified that appropriate improvements were made to address consumer issues.
- Contacted consumers via phone or in person to deliver product or service information, accept orders, close accounts, or resolve complaints.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Lead Medical Assistant 3
Intermountain Health Care
Layton, Utah, United States
12.2014 - 11.2017
- Ensured that all interpreters satisfied the requirements of HIPPA, data privacy, and all applicable federal, state, and local law regulations.
- Improved work process by studying and implementing the required procedures
- Ensured high levels of customer satisfaction through excellent service.
- Trained new employees and provided ongoing individual training to maintain staff accountability.
- Assisted physicians by preparing patients for procedures, including EKG’s, phlebotomy, glucose testing and pulmonary function tests.
- Developed new procedures and processes to improve work flow.
- Transmitted physician’s orders to patients, counseling on execution and addressing follow-up questions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Medical Assistant
Tanner Clinic
Syracuse, Utah, United States
04.2006 - 09.2012
- Contact hospitals or departments to schedule testing or admissions.
- Arrange patient appointments.
- Authorized medication refills and gave providers information about prescriptions.
- Give injections, remove stitches, and assist physicians in their examinations and treatments.
- Evaluate vital signs, weight, and height of patients as well as interview them to acquire health information.
- Collect blood, tissue, or other lab samples, log them, and prepare them for testing.
- Prepare patients for the doctor’s visit.
- Perform standard diagnostic tests using x-ray, EKG, or other equipment.
Education
Medical Assistant -
Certified Career Institute
10.2006
High School - undefined
Washington High School
06.1998
Skills
- Communicative
- Reliable
- Critical Thinking
- Professional
- Detail-Oriented
- Team Building
- Professional Attitude
- Independence
- HIPAA compliance
- Patient scheduling
Certification
- Registard Medical Assistant
- BLS Certification, RQI
LANGUAGES
English
Timeline
Medical Assistant 3
Farmington Health Center
11.2020 - 02.2025
Customer Service Representative
Stevens Sales Company
12.2017 - 12.2019
Lead Medical Assistant 3
Intermountain Health Care
12.2014 - 11.2017
Medical Assistant
Tanner Clinic
04.2006 - 09.2012
High School - undefined
Washington High School
Medical Assistant -
Certified Career Institute