Jennie Johnson
Houston,TX
Summary
Resourceful package handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
28
28
years of professional experience
Work History
Package Handler
Fedex
10.2015 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service Associate
Fallas Paredes
03.2011 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
Daycare Provider
Unity Day Care
09.2007 - 10.2011
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
Home Health Care Provider
Beloved Home Health
01.2002 - 04.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Administered medication as directed by physician.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Site Director
Ymca Of Greater Houston
01.1999 - 08.2002
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Implemented best practices and safe operating procedures.
- Prioritized and delegated workload based on available materials.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Maintained records and logs of work performed and materials and equipment used.
- Enhanced communication between construction management and personnel to facilitate smooth project completion.
Security Professional
TSA Bush Continental Airport
03.1995 - 06.1999
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Education
CNA - Medical Assisting
PCI
Houston, TX05.1985
GED -
Houston Community College
Houston, TX07.1982
Skills
- Route Logs
- Protective Equipment Knowledge
- Material Stacking
- First Aid Certification
- Quality Assessment and Assurance
- Fragile Item Handling
- Delivery Verification
- Product Sealing
- Load Security and Guidance
- Truck Loading and Unloading
- Labeling and Boxing
- Shipping and Receiving
- Order Picking and Processing
Timeline
Package Handler
Fedex
10.2015 - Current
Customer Service Associate
Fallas Paredes
03.2011 - 05.2014
Daycare Provider
Unity Day Care
09.2007 - 10.2011
Home Health Care Provider
Beloved Home Health
01.2002 - 04.2011
Site Director
Ymca Of Greater Houston
01.1999 - 08.2002
Security Professional
TSA Bush Continental Airport
03.1995 - 06.1999
CNA - Medical Assisting
PCI
GED -
Houston Community College