Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennie Kowaleviocz

Millersville,MD

Summary

Well-qualified Accounting and HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

25
25
years of professional experience

Work History

Senior Client Service Manager

Pothole Repair
11.2020 - Current
  • Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Implemented and monitored processes to obtain High Value clientele to support contractual obligations resulting in increased revenue and client retention.
  • Managed existing and developed new client relationships, identifying risk, and growth opportunities.
  • Enhanced client satisfaction by effectively managing service delivery and promptly addressing concerns.
  • Spearheaded initiatives aimed at streamlining workflows, reducing inefficiencies within the team''s operations.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Implemented strategic initiatives to optimize service offerings, increasing overall value for clients.

Office Administrator/Expo Coordinator/Accounting Manager

Milestone Media Group, Inc,/Caring Communities (non-profit)/Limelight Music School
10.2016 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Completed tax forms in compliance with legal regulations.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork and labor law compliance.
  • Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Streamlined registration process through the implementation of a digital system, resulting in reduced wait times for attendees of Bridal and Party planning shows.
  • Coordinated seamless event execution by overseeing internal teams, volunteers, contractors, and vendors during trade shows.

Business Manager/Co-Owner

Artistry Dance Company
06.2014 - Current
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Implemented automated timekeeping software that reduced administrative burden while improving accuracy in employee hour tracking.

Office Manager

MJ Home Services
05.2015 - 06.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Scheduling & supervising rehabs and remediation services of our contractors
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Prepared vendor invoices and processed incoming payments.
  • Worked fast to research and complete workers comp and unemployment claims.

Area Supervisor

MeasureComp
02.2012 - 07.2014
  • Create detail floor plans using proprietary software and troubleshoot software problems
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Provided ongoing coaching to technicians, promoting skill development and career progression.
  • Planned sequence of operations and established schedule.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.

Assistant Manager

Five Below
07.2010 - 01.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Closely monitor loss prevention and compliance issues and handle security within the building
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted all recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Admin. Assist/Office Manager

RGIS INVENTORY SPECIALISTS
12.2008 - 08.2010
  • Oversee customer concerns/complaints and all office and field supplies and equipment maintenance
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.

Manager

Halloween Adventure
07.2008 - 11.2009
  • Hiring, Training, Scheduling & Payroll 25+ seasonal staff
  • Initial setup of seasonal location; manage inventory, loss prevention and final closing of store
  • Prepare Inventory, profit/loss & compliance reports for weekly District meetings and enforce new and updated protocols with staff each week
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Office Manager

CAC Concrete
01.2006 - 12.2006
  • Process all A/R, A/P, Payroll and reconciliations
  • Maintain employee personnel records including benefits, payroll, vacation, etc
  • Upgrade computer software and maintain equipment
  • Order office and field supplies and Create spreadsheets and proposals for clients
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Area Supervisor

MeasureComp
09.2003 - 03.2006
  • Trained and retrained incoming measure technicians
  • Liaison for Home Depot stores to discuss Promotion’s and concerns
  • Schedule appointments, create daily route reports and perform measures at customer homes
  • Create detail floor plans using proprietary software and troubleshoot software problems

Transport Engineer

Lucent Technologies
01.2000 - 12.2002
  • Respond to customer requests and Produce Firm Price Quotes
  • Prepare Specifications adhering to all compliance standards for field engineers and produce monthly quality control reports on installed equipment
  • Prepare status and equipment reports to discuss at daily specification meetings
  • As DDM2000 Subject Matter Expert Prepare content, present and train engineers
  • Engineering of telecom equipment to include: DDM200, Titan, Litespan, FLM’s, Coppermax, etc

Education

Certificate of Technical Studies - Electrical, Electronics And Communications Engineering

Tesst Technology
Baltimore, MD

Bachelor of Science - Computers

Strayer

Associate of Science - Computers/Pre-Med

The Community College of Baltimore County
Catonsville, MD

Skills

  • Highly organized with attention to detail
  • Time Management
  • Recruiting and Hiring
  • Account Management
  • Proficient in high-pressure deadline driven environments
  • Excellent Communication
  • Data-driven decision-making
  • Relationship Management

Timeline

Senior Client Service Manager

Pothole Repair
11.2020 - Current

Office Administrator/Expo Coordinator/Accounting Manager

Milestone Media Group, Inc,/Caring Communities (non-profit)/Limelight Music School
10.2016 - Current

Office Manager

MJ Home Services
05.2015 - 06.2016

Business Manager/Co-Owner

Artistry Dance Company
06.2014 - Current

Area Supervisor

MeasureComp
02.2012 - 07.2014

Assistant Manager

Five Below
07.2010 - 01.2012

Admin. Assist/Office Manager

RGIS INVENTORY SPECIALISTS
12.2008 - 08.2010

Manager

Halloween Adventure
07.2008 - 11.2009

Office Manager

CAC Concrete
01.2006 - 12.2006

Area Supervisor

MeasureComp
09.2003 - 03.2006

Transport Engineer

Lucent Technologies
01.2000 - 12.2002

Certificate of Technical Studies - Electrical, Electronics And Communications Engineering

Tesst Technology

Bachelor of Science - Computers

Strayer

Associate of Science - Computers/Pre-Med

The Community College of Baltimore County

Similar Profiles

CREATE PROFILE
Jennie Kowaleviocz