Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennie Laine

Tigard,OR

Summary

Over 27 years of excellence in Customer Service/ relationships. Success as a leader, acting with leadership courage. Achievement

s in sales and profit growth. Skilled in recruiting, training, and maintaining a low employee turnover rate of 6~13%. Proven record in achievement in all business metrics outlined by leadership.

Overview

1
1
Certification

Work History

Personal Assistant

Self Employed Services
NW Oregon
01 2022 - Current
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Coordinated events and functions with attention to detail ensuring successful execution. Property caretaking and maintenance coordination
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Provided assistance with medication management.
  • Developed and implemented activities to improve clients' quality of life
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Store Manager/Leadership Support

Starbucks Company CO
Las Vegas, NV, SW Washinton , NW Oregon Markets
10 2006 - 01 2023

As Starbucks store manager/leader I was responsibility to run the store as if it belonged to me. I managed daily operations to growth the business. To be a driving presence in the front of the house. As a leader, spending time on the floor to connect with employees, customers and a coach in the moment and identify and drive results. The role provided me the opportunity develop my own team and future leaders in my store.

Owner operator of Laine Enterprises

Columbia/ Clatsop County Oregon
04 2001 - 10 2006
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Rental property management and maintenance, property caretaking
  • Janitorial services

Office Manager, coordinator Asset Protection Specialist

Allen's Electric
Rainier, Portland, OR
04 1994 - 02 2001
  • Hiring
  • Accounting
  • Scheduling
  • Material handling
  • Advertisement
  • Customer requisitions, service
  • Vender

Asset protection, detective for internal and external investigations

Payless drugstores
Southwest Washington and Northwest Oregon
04 1992 - 05 1994
  • Established strong relationships with local law enforcement agencies to facilitate swift response during emergencies or criminal activitity
  • Conducted investigations into suspected internal thefts, leading to the identification of culprits and recovery of stolen assets.
  • Wrote reports for internal and external crime, burglary, or theft.

Badge Issue clerk

Stanley Smith Security/PGE
Trojan nuclear power plant Rainier, Oregon
01 1991 - 04 1992
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Processed documents and materials to disseminate information to appropriate parties.

Education

High school diploma - General Studies/Design

TM School
September.1993

Apprenticeship in Public speaking, debating - Business management, interior design

Rainier High School
Rainier, OR
June.1990

BYU Brigham Young University
Ogden, UT

Customer acquisition/Growth/Leadership

Harvard sponsored Business course
03.2012

Skills

Through superior customer service skills, I have the ability to create and lead a Team in creating inspired moments each day in providing Legendary Customer Service/Care This is achieved through anticipation,connection, we personalize and own every moment

Problem-solving skills in a ever-changing, challenging environment Conflict resolution , de-escalate difficult situations in a calm, discretionary manner, to resolve conflict and us the situation as a learning moment

  • Leadership courage, strong organizational along with interpersonal skills that achieve results Proven record in hiring, developing, and maintaining a consistent low employee turnover rate
  • Proven ability growing Customer/Client, employee relationships, maintaining longevity, growth and loyalty
  • Ability to adapt my communication and teaching approach to others communication and learning styles
  • Lead for by example, maintaining a compassionate heart, even when making the hard decisions initiating difficult conversations Diligent to Inspecting what is expected Mindful to be approachable and to always be respecting others
  • Administrative Experience, PNL, Payroll,Purchasing, Inventory Ordering and management Reports, customer acquisitions, communication tools
  • Tendered in public speaking and negotiation

Accomplishments

  • Starbucks Partner of the quarter Las Vegas/Utah market
  • Top and regional Via sales
  • Top in Christmas sells Southwest Washington region
  • Lowest employee turnover of 6% in my SW Washington Distric
  • Drivers license
  • Food Handler Certification
  • Bachelor degree equivalent in Bussiness 27 years in business experience and additional in person and online courses with continued education
  • Brigham Young University :Credits obtain in business management and interior design.Obtainthrough satellite program
  • A course completed from Harvard business school, 2013

Certification

AED Certification

FirstAid Certification

CPR Certification

Food Handlers Permit

Learning Couch Certificate

Timeline

Personal Assistant

Self Employed Services
01 2022 - Current

Store Manager/Leadership Support

Starbucks Company CO
10 2006 - 01 2023

Owner operator of Laine Enterprises

Columbia/ Clatsop County Oregon
04 2001 - 10 2006

Office Manager, coordinator Asset Protection Specialist

Allen's Electric
04 1994 - 02 2001

Asset protection, detective for internal and external investigations

Payless drugstores
04 1992 - 05 1994

Badge Issue clerk

Stanley Smith Security/PGE
01 1991 - 04 1992

High school diploma - General Studies/Design

TM School

Apprenticeship in Public speaking, debating - Business management, interior design

Rainier High School

BYU Brigham Young University

Customer acquisition/Growth/Leadership

Harvard sponsored Business course
Jennie Laine