
Over 27 years of excellence in Customer Service/ relationships. Success as a leader, acting with leadership courage. Achievement
s in sales and profit growth. Skilled in recruiting, training, and maintaining a low employee turnover rate of 6~13%. Proven record in achievement in all business metrics outlined by leadership.
As Starbucks store manager/leader I was responsibility to run the store as if it belonged to me. I managed daily operations to growth the business. To be a driving presence in the front of the house. As a leader, spending time on the floor to connect with employees, customers and a coach in the moment and identify and drive results. The role provided me the opportunity develop my own team and future leaders in my store.
Through superior customer service skills, I have the ability to create and lead a Team in creating inspired moments each day in providing Legendary Customer Service/Care This is achieved through anticipation,connection, we personalize and own every moment
Problem-solving skills in a ever-changing, challenging environment Conflict resolution , de-escalate difficult situations in a calm, discretionary manner, to resolve conflict and us the situation as a learning moment
AED Certification
FirstAid Certification
CPR Certification
Food Handlers Permit
Learning Couch Certificate