Jennie Lee
Joppa,MD
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Natural Vybz Hair Studio
Joppa, MD
04.2010 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed day-to-day business operations
- Developed and nurtured lasting customer relationships
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
Hairstylist
More Hair Studio
Baltimore, MD
03.2009 - 04.2010
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Completed wet styling, loc styles for natural hair
Owner/Operator
Love Unlimited II Childcare
Parkville, MD
02.2004 - 03.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Education
Adult And Continuing Education
Sojourner-Douglass College
Baltimore, MD02.2002
High School Diploma -
Mercy High School
Baltimore, MD05.1997
Skills
- Board Oversight
- Profit and Loss Management
- Executive Leadership
- Business Development
- Financial Management
- Budget Planning
- Organizational Development
- Integrity and Transparency
- Goal Setting
- People and Culture
Timeline
Owner/Operator
Natural Vybz Hair Studio
04.2010 - Current
Hairstylist
More Hair Studio
03.2009 - 04.2010
Owner/Operator
Love Unlimited II Childcare
02.2004 - 03.2009
Adult And Continuing Education
Sojourner-Douglass College
High School Diploma -
Mercy High School
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