Jennie Martinez

Supervisior

Dairy Queen Grill & Chill

04.2021 - 11.2022

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Developed effective improvement plans in alignment with goals and specifications.
Solicited customer feedback to identify and improve on areas of weakness.
Conducted routine inspections to check quality and compliance with established specifications.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Monitored workflow to improve employee time management and increase productivity.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Devised and implemented processes and procedures to streamline operations.
Maintained database systems to track and analyze operational data.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Created and managed project plans, timelines and budgets.
Achieved results by working with staff to meet established targets.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated customer needs and feedback to drive product and service improvements.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Generated reports detailing findings and recommendations.
Observed packing operations to verify conformance to specifications.
Maintained compliance with company policies, objectives, and communication goals.
Developed and implemented customer service policies to enhance satisfaction.
Frequently inspected production area to verify proper equipment operation.
Collected, arranged, and input information into database system.